Well I would argue that you are jumping to conclusions about what the "majority" of users care about. You didn't state it explicitly, but I'd imagine it would be along these lines: removable battery, SD card storage, software updates.
Fact is, that's just not what sells smartphones. The masses are swayed by perception, not hard specs. And those features above, are not phone selling points. You've never seen a commercial saying, "LOOK! OUR PHONE HAS REMOVABLE STORAGE!" Have you? I don't think so. SD cards are, in reality, a geek thing.
HTC actually does have a marketing point with the screen. Because the screens are different, and displays are something that the majority of users care about. I think HTC should capitalize on the screen differences and construction differences. I believe that with proper marketing, they can really get back in the game. All the pieces are there, they just have to be smart.
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