Bought original Storm at Best Buy on launch date had issues within a month brought it to verizon and they replaced it with a new one in box
Had that one for about 2 months and used Asurion and got another brand new one in box.
Few months later had issues with this phone talked to support they deemed it un-fixable sent me a refurbed phone that came with nothing (no battery, SIMM card, or SD card) just the phone. Screen wiggled badly so I called verizon and they sent me a new one in box.
In fall of last year again had issues with the storm and brought it to a verizon store and they gave me a warranty replacement refurbed storm
Presently I am having issues again with major memory loss,(no apps running and goes from 5MB to 0MB in just a couple hours) locking up, not being able to answer the phone because it won't respond, and others issues.
My conclusion is after having 6 different storms that I will be switching to a Android for my next phone