Windows PC not recognizing MTP

[Ubtree]

When I connect my Android (Lollipop) phone in "Media Device (MTP)" mode, nothing appears in Windows Explorer.

If I change the mode to "Camera (PTP)", the phone's SD card appears in Windows Explorer under "Devices and Drives", and I can access the image files.

If I change the moder to "USB Storage" mode, two drives appear in Windows (10) Explorer - although when I double-click one of them, the message "Please insert a disk into (F" appears.

Can anyone suggest how I can get Windows to recognise MTP mode?

 

[r_albu]

Hi,
I had to install the drivers on the PC for my phone (Galaxy Nexus, no SD card). Is your's a new phone? Did you google for the drivers?

 

[Ubtree]

Hi,
I had to install the drivers on the PC for my phone (Galaxy Nexus, no SD card). Is your's a new phone? Did you google for the drivers?

Thank you for the very helpful reply. Yes, it is a new phone. Following your suggestion, I have asked the manufacturer whether they can provide drivers. Meanwhile, I'll just have to take the SD card out of the phone in order to copy files to it.

 

[Golfdriver97]

Welcome to the forums. When you plug the device in, is there a notification for the connection type? If there is, you may need to change it from charging to file transfers.

 

[r_albu]

Yeah, if it's a new phone, some might have these options in a notification so you have to choose between: charging only, MTP (file transfers), PTP (photo transfers) and, some, MIDI. As Golfdriver97 says, choose MTP.
All the best