Would you take a trade from VZW for a Samsung Tab 10.1

[dhendriksen]

Anytime the carrier gets involved the update process becomes a bigger PITA. It will be even worse with the Samsung, just watch.

Polynet, if you don't mind me asking what deal did you strike with VZW? Are they just trading you straight across for a 10.1 Tab? They're sending you a Tab, and you will then in turn send in the XOOM???

I just ask because I'm curious. I personally would NOT make that trade, but that's just me.

I agree with the other posts, that Motorola has not handled this properly and should have kept us early adopters better informed.

I love my XOOM...I'm typing this on it right now using the Motorola Bluetooth Keyboard. This thing ROCKS!!!

 

[anon(194966)]

...
Polynet, if you don't mind me asking what deal did you strike with VZW? Are they just trading you straight across for a 10.1 Tab? They're sending you a Tab, and you will then in turn send in the XOOM???
...

They sent me a Tab via FedEx overnight (its sitting at the FedEx facility cause I didn't have anyone to sign this morning), I have 10 days to transfer my data and ship back the Xoom and the media dock. He will then credit my account for the Dock and I have to email him the shipping receipt to get that credited back as well.

The other offer that I turned down (instead of the swap) was to get credit for the months of service from contract til September but that would have only been ~$140.

 

[snovguy]

They sent me a Tab via FedEx overnight (its sitting at the FedEx facility cause I didn't have anyone to sign this morning), I have 10 days to transfer my data and ship back the Xoom and the media dock. He will then credit my account for the Dock and I have to email him the shipping receipt to get that credited back as well.

The other offer that I turned down (instead of the swap) was to get credit for the months of service from contract til September but that would have only been ~$140.

Boy, I would love to get that same deal.
I know there are some here that are happy with the Xoom and it seems to work better for them than me. I bought mine on launch day. The very first one was defective out of the box, it would hold only about a 30 minute charge out of the box.

the second unit is the one I have had up to now. I get tons of force closes and randomly about 3-4 times a month, the battery will go completely dead over night even though the unit had an 85-90% charge just putting it to sleep.

I have been back to verizon twice about this and the run diagnostics on it and say it's fine. I don't think it's software either because other than about 4 games, it's pretty much stock. My primary uses of it is the web browser and email.

All this coupled with Motos poor handling of the LTE situation has just really soured this unit for me. I admit that is somewhat irrational, but I'm human.

Anyway, I'm glad they took care of you, let us know how the tab works for you. I saw some initial reports that LTE just screams on the tab

 

[Arun01]

I talked to vzw and they told me I could cancel my data plan on my xoom and transfer it over to a 10.1 and I could just walk in the store and get one instead waiting.I'm still trying to see what the 10.1 has better than the xoom other than screen display? Anyone know???

 

[snovguy]

So update,
I just got off a very frustrating phone call with Verzion Support.

The purpose of my call was to see what if any options I had regarding my Xoom and possibly switching towards a tab or some other type of relief.

I initially sent in a email making my case and one of the reps called me back and basically stated there was not anything they could do, but if I would like to discuss please call.

So I did call and I'm not hopeful at all about getting anything.

The front line rep i first spoke to was very nice and very professional but basically told me there wasn't anything he could do for me. I asked to be escalated to a manger and thanked him for his time.

So I got a call from the manager "Cash" and got the exact opposite I got from the first person. He basically told me it was my fault and that i should have returned it within the 14 day period. I explained that did not make sense to me since there was no way I could have known that 6 months out that I still would be without LTE on my device.

Cash then said "well it's not my fault you didn't understand what you were buying" I then pointed out the multiple press releases about when LTE was coming and continued to calmly maintain that i felt like I had not fully gotten what i had purchased.

He got progressively more and more defensive and kept saying "it's not my fault" and that I was the one that was the one that didn't understand what I was buying.

Finally I just gave up and asked for a call from his supervisor which i was told I could expect in a couple of days or less.

What is sad and disappointing is that the whole purpose here was "hey I'm unhappy and felt like I had not gotten what I purchased, what can you do to help me". I didn't demand anything, but just asked what could be done. I even repeatedly said that I was not looking for something for nothing, just something other than paying full retail for a Tab.

However given how rude and insulting this "Cash" person was, I'm now considering just cutting my losses and being done with Verizon completely.

I'm not a huge customer by any means, just a couple of phones and the Xoom, but already I am left with a really bad taste in my mouth when it comes to Verizon...

End of rant

 

[anon(194966)]

So update,
I just got off a very frustrating phone call with Verzion Support.

The purpose of my call was to see what if any options I had regarding my Xoom and possibly switching towards a tab or some other type of relief.

I initially sent in a email making my case and one of the reps called me back and basically stated there was not anything they could do, but if I would like to discuss please call.

So I did call and I'm not hopeful at all about getting anything.

The front line rep i first spoke to was very nice and very professional but basically told me there wasn't anything he could do for me. I asked to be escalated to a manger and thanked him for his time.

So I got a call from the manager "Cash" and got the exact opposite I got from the first person. He basically told me it was my fault and that i should have returned it within the 14 day period. I explained that did not make sense to me since there was no way I could have known that 6 months out that I still would be without LTE on my device.

Cash then said "well it's not my fault you didn't understand what you were buying" I then pointed out the multiple press releases about when LTE was coming and continued to calmly maintain that i felt like I had not fully gotten what i had purchased.

He got progressively more and more defensive and kept saying "it's not my fault" and that I was the one that was the one that didn't understand what I was buying.

Finally I just gave up and asked for a call from his supervisor which i was told I could expect in a couple of days or less.

What is sad and disappointing is that the whole purpose here was "hey I'm unhappy and felt like I had not gotten what I purchased, what can you do to help me". I didn't demand anything, but just asked what could be done. I even repeatedly said that I was not looking for something for nothing, just something other than paying full retail for a Tab.

However given how rude and insulting this "Cash" person was, I'm now considering just cutting my losses and being done with Verizon completely.

I'm not a huge customer by any means, just a couple of phones and the Xoom, but already I am left with a really bad taste in my mouth when it comes to Verizon...

End of rant

@snovguy

Thats a pretty bad phone call... sometimes you just got to weed thru the bad reps... if they start getting defensive, just walk away and hit redial (or end the call mid-sentence like it was a dropped call). When you get another rep, it could be a completely different tone.

I just looked through the email thread and it looks like I was talking to a guy in a South Carolina call center... not sure how you could get directed to them, but calling during east coast business hours could be good. I also noticed that this whole thing has taken exactly one month to complete... first phone call was on June 29th directed at Broadband Access customer support

 

[916ninja]

@snovguy I am thinking the better business Bureau may be better. Since you tried to resolve by phone and had that experience, there's grounds to file a dispute.

Sent from my DROIDX using Tapatalk

 

[qnet]

I would do it. They both run honeycomb and, I've read that the tab has a brighter screen. Lte in my city and, it's not a marginal difference between 3g not at all. 3g on Verizon is very slow compared to the the carriers in my area. 4g is very fast.

Sent from my Xoom using Tapatalk

 

[anon(194966)]

So, I'm running on the Tab now and its really nice. The 4G in NYC and LI is super fast, I have not come across anything that I miss from the Xoom. i think Samsung also made some modifications (besides today's launch of TouchWiz).

- I noticed that the browser picks up the desktop version of web sites (under Settings / Advanced / 'Select View Mode' you can choose either Mobile or Desktop

- When you medium-press the power button, I get a menu to Go to silent mode, Airplane mode, restart or Power Off

- I don't remember the pop-up to change a wallpaper either... this one asks you to choose which one to change, the Home Screen or Lock Screen

- did I mention that the 4G is fast? It had most of my apps downloaded before I could add my WiFi info and that was about 200 mb according to my verizon data usage... might need to bump up to the next level soon.

- The non-metal back is not as bad as people made it sound... it keeps it light and does its job, doesn't feel cheap.

 

[cparker5]

- did I mention that the 4G is fast? It had most of my apps downloaded before I could add my WiFi info and that was about 200 mb according to my verizon data usage... might need to bump up to the next level soon.

They got you!

 

[slwerner]

They got you!

I would suppose it's rational for someone who can truly gain from have 4G (sooner than later) to "jump ship", and even list off other marginal "improvements" to justify doing so (frankly, if 4G is that important, there's no need for further justification in my book).

But, from the perspective of one who would like 4G, but who can get by on 3G for another month or 2, I'd have to factor in not only the direct cost of 'trading" tablets [some may get lucky and get Verizon to do a no-cost swap, but I would count on it for most of us], but also the cost of Xoom-specific accessories (The Motorola case, my nice leather case, my extra chargers, the dock) that are going to be a loss should I chose to change devices have have to buy new ones specific to another tablet.

For me, the additional costs are enough to dissuade me from trading. I can suffer a bit longer with 3G, and the same (software) issues that the Xoom has are bound to be shared by all Android tablets. [a quick look over at Samsung Galaxy Tab 10-inch - Android Forums shows that the Tab 10 isn't "problem-free"].

So, those of us who choose to stay with our Xoom's will likely have to have the "changers" rub our noses in it over the 4G thing for a while. But even that, painful as it may be, isn't going to be reason enough for me to "eat" the costs of trading from one good table to another. And, when my contract does come up, I'm certain there will be even better choices to trade-up to. I'll get the most of what I've already spent on my Xoom 'til then.