Question Xiaomi Redmi 13 dialing problem

[H4wks]

I just bought a new Xiaomi Redmi 13 smartphone. Whenever I am dialing, it's not dialing properly. For example, when I want to dial the number +123111456789, it dials 11456789+1231

 

[B. Diddy]

That's an odd bug. Is "+1231" the full country code, or is it transposing a random group of the first digits you enter to the end of the string?

 

[H4wks]

That's an odd bug. Is "+1231" the full country code, or is it transposing a random group of the first digits you enter to the end of the string?

The country code is +359, I just gave +123 as an example, as I don't want to give away the number I dialed. Yes, it is transporting a random group of the first digits I enter to the end of the string.

 

[B. Diddy]

The country code is +359, I just gave +123 as an example, as I don't want to give away the number I dialed. Yes, it is transporting a random group of the first digits I enter to the end of the string.

No, I realize that -- I was just trying to clarify if it's just the country code that's getting transposed, or just a random group of digits, but you ended up clarifying that.

Does this happen all the time, or only sometimes? Is it only when entering a number using the Phone app's dialpad?

 

[H4wks]

No, I realize that -- I was just trying to clarify if it's just the country code that's getting transposed, or just a random group of digits, but you ended up clarifying that.

Does this happen all the time, or only sometimes? Is it only when entering a number using the Phone app's dialpad?

Yes, it happens all the time, when using the phone app's dial pad. It doesn't happen when I add a new contact.

 

[B. Diddy]

Try clearing the Phone app's cache and data. Go to Settings>Apps, select Phone, and clear the cache/data there. Then Force Stop it, and then open it again. Does the problem persist?

 

[H4wks]

Try clearing the Phone app's cache and data. Go to Settings>Apps, select Phone, and clear the cache/data there. Then Force Stop it, and then open it again. Does the problem persist?

The problem was resolved. Thanks

 

[B. Diddy]

Did my suggestion help, or did it otherwise resolve on its own?

 

[H4wks]

Did my suggestion help, or did it otherwise resolve on its own?

It did, but shortly after, the problem reapearred. I have no idea how to fix this. Maybe I should return the phone?

 

[B. Diddy]

Hmm, test it in Safe Mode, in case some app you installed (either on purpose or inadvertently) is interfering: https://www.mi.com/global/support/f...=Q: How to turn on,corner of the phone screen.

 

[H4wks]

Hmm, test it in Safe Mode, in case some app you installed (either on purpose or inadvertently) is interfering: https://www.mi.com/global/support/faq/details/KA-07889/#:~:text=Q: How to turn on,corner of the phone screen.

I tried entering safe mode by holding the volume down key, but it's not working.

 

[B. Diddy]

Ok, try this method instead:

 

[H4wks]

Ok, try this method instead:

I tried, I have no option for safe mode in that menu. Should I try a factory reset?

 

[Madd62]

On my 2020 Xiaomi Poco with MIUI 14 I hold the Volume Up button for a few seconds, then press the Power button as well for a couple of seconds, release the Power button but keep the Volume Up pressed for a bit longer. This is a photo from another phone's camera.
I have the Google Phone dialer app and I cannot replicate the issue. I don't remember if my Poco had a Xiaomi phone app. Check the App Info.
Did you buy this locally, with the correct rom for your region, or was it imported ?

 

[B. Diddy]

I tried, I have no option for safe mode in that menu. Should I try a factory reset?

You could always try a factory reset, but the point of Safe Mode is to temporarily disable any 3rd party app you installed that might be interfering. Apps can get automatically reinstalled after a factory reset and signing back into your account, so you'd have to make sure nothing gets reinstalled.

 

[H4wks]

On my 2020 Xiaomi Poco with MIUI 14 I hold the Volume Up button for a few seconds, then press the Power button as well for a couple of seconds, release the Power button but keep the Volume Up pressed for a bit longer. This is a photo from another phone's camera.
I have the Google Phone dialer app and I cannot replicate the issue. I don't remember if my Poco had a Xiaomi phone app. Check the App Info.
Did you buy this locally, with the correct rom for your region, or was it imported ?

I opened the same menu as in the screenshots, but the option for safe mode is missing. I bought it locally from Amazon Germany.

 

[Madd62]

Weird. Was Amazon the seller or a third party? I'm sure you've looked at that already, but some say where it's from though any non - Chinese or Indian rom should work.

There's a quite good reply service in the Settings where they generally do get back to you (I haven't used it in a while)
You may need to let it generate a Log first.

Settings - Services and Feedback - Feedback

 

[Madd62]

Also, another dumb question, but how are you entering the plus symbol.
The changed number looks like an extension.

 

[H4wks]

Also, another dumb question, but how are you entering the plus symbol.
The changed number looks like an extension.

I performed a system update, and the issue was resolved, for now.