Yelling at Verizon

[davidsnoodles]

I'm waiting for them to close my trouble ticket they put out and call me back later today. I have already expressed my concern about going through multiple devices and have found the Galaxy Nexus unsuitable for me. I'm a little hesitant to ask for the S3, however I am very uninterested in all the other devices Verizon currently has. The reason I'm hesitant to ask for the S3 is because I have had faulty hardware with the 5 Galaxy Nexus' I have gone through, and seeing that the S3 is a Samsung, I might encounter the same problems again (hopefully not). We'll see what happens later today i suppose!

 

[tony bag o donuts]

I am dropping signal left and right since they released the update.
I am rooted, but still on my coach and bed sometimes the signal comes and goes.
Not a happy camper.

 

[CBCstillmatic]

They told me cant get a new device so the gs3 was out of the question. They also said I could have any other device I wanted that's currently available other than an iPhone or the maxx. I would take a maxx but they won't give it to me.

I also want to inquire to get out of my contract. I've read that data drops and service issues are a problem with all 4G phones. If that's the case and they are gonna be stingy about giving me a maxx and i gotta lose $300 on this nexus then my contract extension should be void and I should get my wasted upgrade back!!!

---
I am here: http://tapatalk.com/map.php?0hx4ap
Sent from my iPhone 4s using Tapatalk

 

[JHBThree]

They told me cant get a new device so the gs3 was out of the question. They also said I could have any other device I wanted that's currently available other than an iPhone or the maxx. I would take a maxx but they won't give it to me.

I also want to inquire to get out of my contract. I've read that data drops and service issues are a problem with all 4G phones. If that's the case and they are gonna be stingy about giving me a maxx and i gotta lose $300 on this nexus then my contract extension should be void and I should get my wasted upgrade back!!!

---
I am here: http://tapatalk.com/map.php?0hx4ap
Sent from my iPhone 4s using Tapatalk

Yeah that's not going to happen.

Sent from my DROID RAZR using Tapatalk 2

 

[NickA]

I also want to inquire to get out of my contract. I've read that data drops and service issues are a problem with all 4G phones. If that's the case and they are gonna be stingy about giving me a maxx and i gotta lose $300 on this nexus then my contract extension should be void and I should get my wasted upgrade back!!!

Sell the Nexus, use the money to pay your ETF and start over again with whatever phone you want. I'm not sure when you got your Nexus, but the ETF drops $5.00 (or is it $10.00) a month. So 350.00 - number of months.

You'll lose your number though once you cancel, but at least you are out of the contract.

 

[davidsnoodles]

I just got off the phone with Verizon. Basically what they said is that the S3 is a no-go as far as replacement devices go. They suggested that I contact Samsung to discuss the issues I've been having.

I'm disappointed really in Verizon as I've had a horrible experience with my Galaxy Nexus and getting replacement devices in store and CLN.

Other news, the woman I spoke to said that they won't even have the Galaxy Nexus in by July 9th.

 

[g1toevo678]

I just got off the phone with Verizon. Basically what they said is that the S3 is a no-go as far as replacement devices go. They suggested that I contact Samsung to discuss the issues I've been having.

I'm disappointed really in Verizon as I've had a horrible experience with my Galaxy Nexus and getting replacement devices in store and CLN.

Other news, the woman I spoke to said that they won't even have the Galaxy Nexus in by July 9th.

Probably a little unreasonable to expect them to trade you out of the nexus into a s3, especially in light of the timing. If you really want the s3 as a replacement, maybe wait 6 months. If you need a phone that works, just have them trade you out for a Razr.

Sent from my Galaxy Nexus using Tapatalk 2

 

[Ry]

Probably a little unreasonable to expect them to trade you out of the nexus into a s3, especially in light of the timing. If you really want the s3 as a replacement, maybe wait 6 months. If you need a phone that works, just have them trade you out for a Razr.

Sent from my Galaxy Nexus using Tapatalk 2

Doesn't hurt to try, but yeah. Lol.

Sent from my DROID BIONIC using Android Central Forums

 

[JHBThree]

I just got off the phone with Verizon. Basically what they said is that the S3 is a no-go as far as replacement devices go. They suggested that I contact Samsung to discuss the issues I've been having.

I'm disappointed really in Verizon as I've had a horrible experience with my Galaxy Nexus and getting replacement devices in store and CLN.

Other news, the woman I spoke to said that they won't even have the Galaxy Nexus in by July 9th.

We could have told you that. Ask for a RAZR or rezound and be done with it. That's all you're going to get unless you sell your phone on eBay and buy something else.

Sent from my DROID RAZR using Tapatalk 2

 

[davidsnoodles]

Ok well what they offered me was the Rezound or the Charge. Boo. I said no, and they said that the RAZR was way out of the question.

 

[dmmarck]

Ok well what they offered me was the Rezound or the Charge. Boo. I said no, and they said that the RAZR was way out of the question.

Keep trying, but be polite .

Sent from my TARDIS

 

[davidsnoodles]

Keep trying, but be polite .

Sent from my TARDIS

I did, lol. Called in about 4 times today, the first two offered nothing. The third offered to exchange for other devices, but was being extremely rude so I asked to speak with another customer rep. The fourth offered the two phones I previously mentioned, however I just bit the bullet and pre-ordered a S3 (which I'm a little afraid the radio quality is going to be crappy, the reason why I originally called Verizon in the first place). I was getting quite heated with the last rep I talked to, however after finally realizing I wasn't going to get anywhere, I apologized for raising my voice. I had, amazingly, kept my cool until the last rep that just kind of added insult to injury by telling me I could only get a Charge or Rezound (which don't even match up themselves).

 

[CBCstillmatic]

That is absurd. I got offered a razr just not a maxx. Now they won't offer you a regular razr and yet I keep reading of people that get offers maxx's left and right for replacements for rezounds and nexus. I have given up and will keep this 4s hooked up until I can get a maxx or sell the nexus myself.


---
I am here: http://tapatalk.com/map.php?vai5s3
Sent from my iPhone 4s using Tapatalk