Re: Yes, the Sprint HTC One has a SIM card
I am a Sprint Product Ambassador supporting the launch of the One and am here to help.
Sprint Worldwide Care is the group you need to call to help you unlock the device.
1-888-226-7212, option 2
they should know exactly what to do. If the rep can't help you, let them know that they should have access to an internal knowledge base that has an article about how to unlock a device for international use with a 3rd party SIM. Searching the DB for some of those keywords should get them where they need to go.
If you have any questions please let me know.
This is a major deal for me...I bought a Wildfire and had it unlocked just to have something to travel with overseas. But it of course has none of my apps etc..
Thursday, April 25, 2013, 11:49 AM
I am on the phone with them now...rep pulled up notice that the phone IS available for unlocking...but must be on the account for 90 days. I paid out of contract retail for mine, so she is checking with supervisor now to see how they get around that.....
OK... came back and again said the 90 day requirement was keeping her system from allowing her to unlock..
About to get supervisor on the line with me to try and get it done..
Thursday, April 25, 2013, 11:53 AM
Supervisor (Andrea) refused to unlock "at LEAST until it has been on the system for 90 days...and in fact usually we require that you have a new two year agreement and be 90 days into it before we will unlock." I explained I am a 13+ year sprint customer 4 lines, paid retail for this phone and it is activated on my existing contract. "I understand sir, but we are not unlocking this for at least 90 days, and might still require that you had a new 2 year agreement".
Crazy, no?