Yeah these people are full of bs. I've never had such a horrible experience with a cell phone store. Three times I've gone up there now and now they say they'll order me a replacement and I can come and get it switched over on Wednesday when they get it. So that'll be four times. They still don't understand anything that I'm saying and insist that it's a connection issue. They continue to tell me that they have issues sometimes as well. I asked well have you had an issue every single day 24 hours a day since you got the phone? That's no longer a connection issue.
I also told them that it doesn't work on Wi-Fi either and they still insisted it was a connection issue. I just turned mobile data off and connected to Wi-Fi which yielded the same results but I'm sure they'll yet again say it's simply a connection issue. The best part is that now they're telling me I'm passed my 14 day window to return it which just ended today. I almost screamed at the lady because the only reason I was up there today on day 15 was because her staff blew me off and told me everything was being fixed when I was up there on day 13 and 14. I insisted that they give me a new phone right there on the spot instead of making me come back up there in 5 days but the assistant store manager said she couldn't make that decision and I have to wait for the store manager to come up.
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