I've owned a GN since January. I had family give me Visa gift cards for XMas to specifically use for the Nexus. Instantly I knew this was a phone I could hang on to for two or even three years easily. This post is not to wreck on the GN. I still have my GN and I'm very reluctant to replace it. I'm really hoping Verizon will work with me to fix these issues I am having. I'm posting for maybe some advice, and to just share these recent experiences.
After about three months I began experiencing charging issues with my GN. The phone wouldn't charge with the original charger, so I purchased another, a travel charge that seemed to work. After about a month that also stopped, but for some reason the original began working again. I was soon going back and forth between the two for another few weeks before in mid August the phone stopped charging completely, this was with the extended battery as well.
I called Verizon looking for a replacement and they happily obliged. Within a few days the replacement GN stopped charging with all chargers. Calling for a second replacement tech support assumed the charger itself could be damaging the ports so they shipped a new one as well. A third phone arrived the next day and I noticed a complete 4G data drop every 15 to 20 minutes. An new issue I had not experienced before in my previous phones. My service area (Philadelphia) was in good working order so another replacement was sent along with a new SIM card.
GN number four is the device I'm on now and I'm currently having the same issue as number three, a complete 4G data drop. Its not as frequent as the third GN, but it does happen without dropping to 3G, but instead losing all data connection for around 30 seconds until it reconnects to 4G.
I called Verizon once again and they said yet another replacement may not be the answer, instead they put a ticket in to check my service area. This was over a week ago. I've explained to them I have friends with Verizon GN's and they are not experiencing the 4G data drop. I've also left the Philadelphia area multiple times and the data drop has continued to occur. I spoke to Verizon this morning and they explained it will take another 10 days to check the network in my area, and put a ticket in for the area I'm currently vacationing in and still experiencing the data drop.
So this is my three week issue so far. I can be watching a YouTube video and suddenly lose data and have to wait the few seconds to reconnect. 3G works fine, but I love the 4G experience and I'm not going to settle for that. I asked today what happens next if the network comes back working fine? The tech explaining 4G is iffy and his Bionic does the same thing. At that point I felt as if I was being B.S.ed and called him on it. My plan is to wait the 10 days out and when nothing changes demand we work something out, as I no longer have faith in their refurbished GNs. They offered a Razor, but I explained I'm very invested in the GN. I have expensive cases and accessories, that aren't financially easy for me to replace for a new phone model. I think my chances are slim if I demand a new GN out of box, but maybe its worth a shot?
Any advice would be appreciated.
Sent from my Galaxy Nexus using Tapatalk 2
After about three months I began experiencing charging issues with my GN. The phone wouldn't charge with the original charger, so I purchased another, a travel charge that seemed to work. After about a month that also stopped, but for some reason the original began working again. I was soon going back and forth between the two for another few weeks before in mid August the phone stopped charging completely, this was with the extended battery as well.
I called Verizon looking for a replacement and they happily obliged. Within a few days the replacement GN stopped charging with all chargers. Calling for a second replacement tech support assumed the charger itself could be damaging the ports so they shipped a new one as well. A third phone arrived the next day and I noticed a complete 4G data drop every 15 to 20 minutes. An new issue I had not experienced before in my previous phones. My service area (Philadelphia) was in good working order so another replacement was sent along with a new SIM card.
GN number four is the device I'm on now and I'm currently having the same issue as number three, a complete 4G data drop. Its not as frequent as the third GN, but it does happen without dropping to 3G, but instead losing all data connection for around 30 seconds until it reconnects to 4G.
I called Verizon once again and they said yet another replacement may not be the answer, instead they put a ticket in to check my service area. This was over a week ago. I've explained to them I have friends with Verizon GN's and they are not experiencing the 4G data drop. I've also left the Philadelphia area multiple times and the data drop has continued to occur. I spoke to Verizon this morning and they explained it will take another 10 days to check the network in my area, and put a ticket in for the area I'm currently vacationing in and still experiencing the data drop.
So this is my three week issue so far. I can be watching a YouTube video and suddenly lose data and have to wait the few seconds to reconnect. 3G works fine, but I love the 4G experience and I'm not going to settle for that. I asked today what happens next if the network comes back working fine? The tech explaining 4G is iffy and his Bionic does the same thing. At that point I felt as if I was being B.S.ed and called him on it. My plan is to wait the 10 days out and when nothing changes demand we work something out, as I no longer have faith in their refurbished GNs. They offered a Razor, but I explained I'm very invested in the GN. I have expensive cases and accessories, that aren't financially easy for me to replace for a new phone model. I think my chances are slim if I demand a new GN out of box, but maybe its worth a shot?
Any advice would be appreciated.
Sent from my Galaxy Nexus using Tapatalk 2
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