Your words, not mine...
With the Best Buy Buy Back program, they pay you half of the full retail value of your phone which you can use to buy a new phone (or pay your ETF fee if necessary); this is no different than selling the phone on eBay and using the money to buy a phone...no mention returning a phone there.
Some people pay for phones at full retail value, end of story...again, no mention of returning a phone.
Some people take advantange of AMEX Premium Protection Plan. American Express cares about people and they understand that evil businesses such as AT&Trash, Speedwalk, D0uche Telekom, and Verizifail, are so eager to have people stuck in a contract that they resort to imposing ridiculously short return windows on customers who are unwary enough to sign their life away for two years, and they understand that many of their practices (e.g. releasing the launch date of the newest Jesus phone a only a week early on average) do not have the interests of their customers and potential customers in mind. This led them to create a program that is mirrored by Best Buy's Buy Back Program. With this program people don't return the phones to the carriers; the phones that are bought from consumers with this program are refurbished and then resold, but not resold by the carrier they were purchased from, thus it people aren't returning phones. Also notable is that if a smartphone is returned to a carrier within the return window of the carrier, American Express will cover the restocking fees that carriers charge for returning lemons, over-glorified garbage, etc. for not being good at sweet-talking. With that being said Verizon has extended return windows to January 9th (I think?) For the holiday season, and people are taking advantage of it; basically "renting" phones. You may think that this is bad if you don't take into account that the carrier get away with 10x worse bull****. Over a period of five years, Verizon basically TOOK millions of dollars from people for services that they didn't use of ask for and are not in a hurry to pay it back, essentially calling for a new definition of the word loyalty.
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