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Re: Exchanging my RAZR
Verizon usually has the best customer service of any place. Sometimes there are duds, even at Verizon. In September I had one of the dud customer service people on the phone, I suspected she didn't do what I asked and called back the next day. They took care of it ASAP.
On Saturday I had to take my new Razr to a Verizon Store. Once they determined for sure it was a bad port on my phone, they were great about exchanging it for a new one. My HDMI port was bad. He said one in every 5,000 Motorola phones has a problem. I believe it. I am not impressed with Motorola, due to problems I had with the dead Droid X. I am hoping the Razr holds up better. Or next time I'm getting an LG or a Samsung. The Razr applications made me want it!
Verizon, like everyone, gets dud phones and sometimes dud customer service reps.
The IRS has folks who don't know much and don't help too. When I've figured out a tax situation for a client on my other job if I call the IRS and get someone who "doesn't get it" I make up an excuse to get off the phone. Then I call back. Just like I had to do with Verizon in September. I wanted my fourth phone disconnected on the 19th, she said it would take 24 hours which I knew was wrong. It might take 24 seconds not 24 hours. Sure enough in 24 hours that phone was still on. I did wait until the next day to call back and the poor guy said, "I'm sorry about that other rep but we are not allowed to give out or talk names or talk badly about other reps".
I have no idea what her problem with turning my fourth phone off was. I'm single, I had three cell phones and a modem. No home phone. No roommates, I won't be getting another salary increase probably before I retire especially of Obama gets reelected. Verizon makes plenty of money off of me, that contract was up and I wanted the phone off. She made it sound hard, I knew better. I wonder if she still has a job with Verizon?
Oh well. Next time I may pull that line on a rep like her I have used on the IRS, "whoops there is an emergency in the building, I will have to call you back". Then call right back and get someone good on the phone.