JCrome, I agree with you! I think the people who are complaining are probably the rude customers who expect to be treated nicely if their the ones being rude. If a customer is rude to me from the beginning I refuse to deal with them I walk away and let upper management know I will not be subjected to rudeness or harassment in anyway. People who are rude should realize bad attitude = bad service so try changing your poor attitude and you might get great service.
.JCrome, I agree with you! I think the people who are complaining are probably the rude customers who expect to be treated nicely if their the ones being rude. If a customer is rude to me from the beginning I refuse to deal with them I walk away and let upper management know I will not be subjected to rudeness or harassment in anyway. People who are rude should realize bad attitude = bad service so try changing your poor attitude and you might get great service.
Sometimes their is a legitimate reason maybe up to 2 times after that they are just being a P.I.T.A. Wait and see the return frenzy for stupid stuff.Never understood why people exchange their phones 4-5 times over the course of a couple days... Seems to me if you exchange it once, and your still not happy, then maybe it's not the phone for you!
The VZW rep I had tried hard but really didn't know what he was doing. He totally screwed up establishing my gmail account. As a result I finally had to do a Factory Reset last night to get gmail on my phone. I know it's a little thing and easy to fix...but not having to download and reinstall the apps and get the phone set up the way I want it takes a lot of time...on a Saturday night.Did it ever occur to you the problem might be the store rep?
Locally, there are some VZW stores where the reps are consistently outstanding. Unfortunately, there are also some stores where the reps are flat out jerks. Fortunately, there are plenty of VZW store for me to choose from. That might not be the case for everyone.
Maybe you should dial it back a bit rather than blindly supporting store reps you do not know.
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In every store there are going to be above average reps and below average reps. That's just how things work. I bet where you guys work, you have people who suck and people who are good just like everywhere else. I am a manager at a vzw store so I am the person who tries to weed out bad practices from reps. If you feel a rep wronged you then you have to let a manager know in order for them to correct the issue. Its impossible for managers to see everything because of how busy the stores get. Also its no surprise when I say sales reps work on commission. When you find a good sales rep, it helps to stick with that one person for whenever you need something. If whenever you need a phone or accessory you always go to the same person you will develop a relationship with them so when an issue comes up they will go the extra mile for you. Obviously this isn't always possible to do.
All I can say is that after reading the OP's posts and comments from others on this thread, that I'm actually happy that I got my Razr a day earlier prior to release via FedUp (FedEx).
Although my experiences with Verizon staff isn't nearly as bad as the OP's was, I was given the run around for a bit when returning my Razr's charging dock (can't charge without taking off the case... deal breaker for me). And that was mostly due to their POS.
Wow that is some horrible service. Part of the reason why I don't even bother with store reps. The sim door is the part I hate most about the hardware.
I noticed one of your replys and to be fair you are right about us not being there and need to give you the benefit of a doubt. I hope your next visit goes better. I don't work at vzw but have to work in retail part time so my reaction to your post was one of someone whos had more than a enough customers come in and jump me for no reason simply because they're having a bad day and something didn't go right. I want to help them initially but if they start taking my head off or treating me less of a person, my willingness to help them at that point goes right out the window. If it was that bad, I'd head to a different store and ask for the most experience person in the room. Also mame sure your at a vzw owned store and not an 'authorized retailer'. Hopefully you'll get better service.The reason he didn't want to take it back is because he didn't think anything was wrong. He thought it was perfect. No, I didn't drop it.
I didn't get on his face either.