Hi everyone,
My parents have a nexus 10 and recently (i.e. the past two months or so) none of the hangouts messages they send me from the tablet go through. I think the issue is coming from their end and not from mine because when they open their hangout history in gmail, those messages do not appear. When they send me messages through the computer everything works fine.
I first told them to clear data from hangouts, uninstall updates and reinstall but this didn't solve the problem. I then instructed them to do a factory reset of the device, but the problem is still there. Has anyone encountered the same problem or has any idea how to fix it? The only think I can think off is to now contact Google or the shop they bought the tablet from and get it exchanged but I don't know how easy this will be with such a problem.
Thanks for the help!
My parents have a nexus 10 and recently (i.e. the past two months or so) none of the hangouts messages they send me from the tablet go through. I think the issue is coming from their end and not from mine because when they open their hangout history in gmail, those messages do not appear. When they send me messages through the computer everything works fine.
I first told them to clear data from hangouts, uninstall updates and reinstall but this didn't solve the problem. I then instructed them to do a factory reset of the device, but the problem is still there. Has anyone encountered the same problem or has any idea how to fix it? The only think I can think off is to now contact Google or the shop they bought the tablet from and get it exchanged but I don't know how easy this will be with such a problem.
Thanks for the help!