1. project.in.process's Avatar
    hopefully i'm not the only one who has experienced this.

    i'm not receiving texts.
    and it's really annoying.
    bought the phone (used) last night, received texts, woke up this morning and couldn't get a single one.

    spent over 2 hours on the phone with 8 service reps/advanced techs and a trip to a repair center--and nothing worked.

    factory reset phone--voila! it worked. installed marketplace apps--2 hours later, it doesn't work.
    factory reset phone--and it works. now i'm waiting to see if it breaks again.

    the weird thing is, i can send texts to people (and they receive them) but i can't receive their texts.

    has anyone had this issue? i've looked on sprint forums and seen it has been reported. this is realllly frustrating.

    suggestions?
    i love this phone, i can't stand to think i'll have to go through the hassle of fighting to get my money back from the seller.
    09-12-2010 08:34 PM
  2. j.howe3887's Avatar
    I was using handscent and I would get text like 2 hours after I was suppose to ...I have been using the stock messenger and I have not had a problem since!
    09-12-2010 09:12 PM
  3. gabbott's Avatar
    Did you recently port your number over from another provider?
    09-12-2010 09:14 PM
  4. project.in.process's Avatar
    No, i didn't port.
    i've been with Sprint since february, and the seller of the Evo was with Sprint as well.
    it's been nearly 1.5 hrs since i factory reset (not having installed ANY apps) and it is working...(fingers crossed)
    i'm thinking it might actually be NortonMobileSecurity.

    but that's just my own thought--fairly unfounded except for it's security permissions when installing.
    09-12-2010 09:31 PM
  5. bjb_nyj101's Avatar
    It most likely is the Norton Security you have installed...

    I'm not sure why anyone would even think about using it, let alone actually download it.
    09-13-2010 02:23 AM
  6. justin_aga's Avatar
    do we actually need to security? I have the free antivirus and I notice I dont get certain picturemails and texts come hours later sometimes
    09-13-2010 10:33 AM
  7. Kevin OQuinn's Avatar
    I use lookout (android central featured it a while back) and haven't had any problems with it.

    Did you try to update your profile in the settings menu?
    09-13-2010 11:01 AM
  8. project.in.process's Avatar
    OK! it's resolved...curious?

    i downloaded 1 app at a time.
    then sent myself a text message.

    i did NOT download Norton, and my phone still works.

    conclusion?=Norton (stinks).

    that's pretty ridiculous that the program would cause such a problem on the Evo and not on my Moment for the past few months that i had it running.
    09-13-2010 01:56 PM
  9. sprintgirl's Avatar
    Do not use a task killer or virus "protector" on your phone that will definately delay texts if you get them at all. Also, you can send "Allow All" to 7777 to make sure that all of your texts are being allowed to come through.
    09-14-2010 03:04 AM
  10. tpica's Avatar
    that texts thing doesnt work. my phone is having problems like that. I got my phone on feb 5th. my number was ported from virgin mobile.
    02-07-2012 07:35 PM
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