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  1. Thread Author  Thread Author    #1  

    Default HTC One (M8): Sprint Users, I need SERIOUS help/have some questions.

    I've had horrible connections since last Friday. I haven't been able to make calls/texts or get any calls/texts. Initially, I was always roaming and I wasn't able to connect to 3G. When I brought my phone to the Sprint store, they said I had to "reactivate" my phone, which helped the problem for circa 5 hours. Now, my phone still isn't working..I'm not connecting anywhere. I've done everything under the sun: I've updated my profile, reset my Data Network, did an entire factory reset, and my phone is still shot to heck. It is entirely unusable. I'm still getting these LTE-EMM notifications. But it wasn't like this for the first week I had this phone, so I don't understand how I can go from getting signal everywhere I live to not being able to connect.

    Is anyone else experiencing these problems? What's everyone hardware version on the phone? Mine is 0005


    And Yes, I've already did the software update that was released this morning.
  2. #2  
    STARGATE's Avatar

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    Default Re: Sprint Users, I need SERIOUS help/have some questions.

    Sorry to hear that.
    I don't have that phone but I have Sprint.

    Something similar happens to me in certain areas where I use to have LTE at 30 mbps down and 7-14 mbps up.

    As far as I know, (my friend's brother works upgrading the antennas for a few carriers) Sprint is upgrading to spark in many places including where I live.

    Now, if you don't have any signal at all. Get in touch with Sprint and tell them your going to cancel service altogether if you don't get this problem fixed.
    If they don't/won't/can't fix it, well, time to move to greener pastures.

    Let us know what happens.

    Sent From Inside The TARDIS in a Galaxy S4 Away!
    If I'm very clever, and I'm more than clever, I'm brilliant! I might just save the World, or rip it apart!
    msndrstood likes this.
  3. #3  

    Default Re: Sprint Users, I need SERIOUS help/have some questions.

    Not sure how long you've been with Sprint, but that's completely normal. I had Sprint for the last 10 years, and about 5 years ago, the problems started. There is no 4g anywhere near where I live, and the 3g usually gets less than 100kbps down. The last year or so has been the worst, my phone was literally on 1x and/or roaming at least half the day. I travel a lot for work, and it's like this pretty much everywhere. They will give you the whole "you need to reactivate your phone" and "we're working on upgrading our towers" talk, but IMO, they haven't updated anything in my area in over 6 years.

    I got my M8 last week and switched to Verizon, and I've never been happier. It's nice to actually be able to make a call and send texts without having to worry about them not going through.
  4. Thread Author  Thread Author    #4  

    Default Re: Sprint Users, I need SERIOUS help/have some questions.

    It's not a problem with Sprint in my area, my coverage is great and I live in a Sprint Spark area. Like I said, it wasn't like this a week ago & my mom's phone is connecting fine, it's the phone.
  5. #5  
    icenija's Avatar

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    Default Re: Sprint Users, I need SERIOUS help/have some questions.

    I would take it back to the store and have them check it out or swap it out. I am also with Sprint and have the M8 and I'm not having those issues.

    Ice
  6. #6  
    STARGATE's Avatar

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    Default Re: Sprint Users, I need SERIOUS help/have some questions.

    Quote Originally Posted by hachsa View Post
    It's not a problem with Sprint in my area, my coverage is great and I live in a Sprint Spark area. Like I said, it wasn't like this a week ago & my mom's phone is connecting fine, it's the phone.
    Oooohh! My bad! I thought you meant your service...
    Anyway, if it's the phone then exchange it for a working one.
    Are you still within the 14 days?

    Sent From Inside The TARDIS in a Galaxy S4 Away!
    If I'm very clever, and I'm more than clever, I'm brilliant! I might just save the World, or rip it apart!
  7. #7  

    Default Re: Sprint Users, I need SERIOUS help/have some questions.

    Quote Originally Posted by hachsa View Post
    It's not a problem with Sprint in my area, my coverage is great and I live in a Sprint Spark area. Like I said, it wasn't like this a week ago & my mom's phone is connecting fine, it's the phone.
    A buddy of mine had the same problem.He got his phone swapped out yesterday and the new one seems to be working fine so far.
  8. Thread Author  Thread Author    #8  

    Default Re: Sprint Users, I need SERIOUS help/have some questions.

    yeah, I ordered the phone online though. Does the two-week policy start from the date of order or the initial date of activation?


    It sucks, cause it wasn't like this a week ago & I absolutely LOVE this phone. I don't want to trade it for another..

    - - - Updated - - -

    did he got swapped at the store?
  9. #9  
    STARGATE's Avatar

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    Default Re: Sprint Users, I need SERIOUS help/have some questions.

    It supposed to start from the day it was activated.

    Well, it's better to cancel and return the phone. Then get another and your 2 weeks start again.

    It's a pain to get another after the 2 weeks, especially if you don't have their insurance.

    Sent From Inside The TARDIS in a Galaxy S4 Away!
    If I'm very clever, and I'm more than clever, I'm brilliant! I might just save the World, or rip it apart!
  10. #10  

    Default

    Call sprint and have them re provision your phone. This is something they don't mention but all it does is reset your phone for the network. It only takes a minute and it will fix your network connection.

    Posted via the porcelain throne.
    Note 4/ Note 3 / Note 2 / hTc One E8 / Moto X / hTc ONE / LG G3 / iTerd 5s / iTerd 6
  11. Thread Author  Thread Author    #11  

    Default Re: Sprint Users, I need SERIOUS help/have some questions.

    Did that manually myself..TWICE.

    and I brought to the Sprint store and the tech did it there.
  12. #12  
    STARGATE's Avatar

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    Default Re: Sprint Users, I need SERIOUS help/have some questions.

    Quote Originally Posted by hachsa View Post
    Did that manually myself..TWICE.

    and I brought to the Sprint store and the tech did it there.
    I would definitely exchange that phone and get insurance at least for a couple of months. By then you should know if the phone is good enough to take the insurance off.

    Sent From Inside The TARDIS in a Galaxy S4 Away!
    If I'm very clever, and I'm more than clever, I'm brilliant! I might just save the World, or rip it apart!
  13. #13  

    Default Re: Sprint Users, I need SERIOUS help/have some questions.

    There's a pretty massive thread going on at S4GRU about this with Sprint users. You're not alone.
  14. Thread Author  Thread Author    #14  

    Default Re: Sprint Users, I need SERIOUS help/have some questions.

    Quote Originally Posted by juststart View Post
    There's a pretty massive thread going on at S4GRU about this with Sprint users. You're not alone.
    Yeah, I'm a user there too. I got my phone replaced today though.
    Thanks!!
    juststart and STARGATE like this.
  15. #15  

    Default Re: Sprint Users, I need SERIOUS help/have some questions.

    No problems here. Phone works fantastic.
  16. #16  

    Default

    Can't do it yourself. They have to reset it on their end.

    Posted via the porcelain throne.
    Note 4/ Note 3 / Note 2 / hTc One E8 / Moto X / hTc ONE / LG G3 / iTerd 5s / iTerd 6
  17. #17  
    STARGATE's Avatar

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    Default Re: Sprint Users, I need SERIOUS help/have some questions.

    Quote Originally Posted by hachsa View Post
    Yeah, I'm a user there too. I got my phone replaced today though.
    Thanks!!
    Good!
    How's the new phone doing?

    Sent From Inside The TARDIS in a Galaxy S4 Away!
    If I'm very clever, and I'm more than clever, I'm brilliant! I might just save the World, or rip it apart!
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    hachsa 
  18. Thread Author  Thread Author    #18  

    Default Re: Sprint Users, I need SERIOUS help/have some questions.

    Quote Originally Posted by STARGATE View Post
    Good!
    How's the new phone doing?

    Sent From Inside The TARDIS in a Galaxy S4 Away!

    awesome possum, just like it was originally. Hopefully it doesn't get weird in a week, =P

    Quote Originally Posted by Gator352 View Post
    Can't do it yourself. They have to reset it on their end.
    Well technically, I reset the Data Network and reactivated it myself.
  19. #19  
    STARGATE's Avatar

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    Default Re: Sprint Users, I need SERIOUS help/have some questions.

    Quote Originally Posted by hachsa View Post
    awesome possum, just like it was originally. Hopefully it doesn't get weird in a week, =P
    Fingers crossed!

    Sent From Inside The TARDIS in a Galaxy S4 Away!
    If I'm very clever, and I'm more than clever, I'm brilliant! I might just save the World, or rip it apart!
  20. #20  

    Default Re: Sprint Users, I need SERIOUS help/have some questions.

    Quote Originally Posted by hachsa View Post
    awesome possum, just like it was originally. Hopefully it doesn't get weird in a week, =P



    Well technically, I reset the Data Network and reactivated it myself.
    Yep, but it's not the same thing.
    Note 4/ Note 3 / Note 2 / hTc One E8 / Moto X / hTc ONE / LG G3 / iTerd 5s / iTerd 6
  21. #21  

    Default Re: Sprint Users, I need SERIOUS help/have some questions.

    I'm going through this same thing right now... Called Sprint and went to Sprint store and they tried to charge me a $35 restocking fee to exchange It

    Posted via Android Central App
  22. Thread Author  Thread Author    #22  

    Default Re: Sprint Users, I need SERIOUS help/have some questions.

    Quote Originally Posted by Freshy#WN View Post
    I'm going through this same thing right now... Called Sprint and went to Sprint store and they tried to charge me a $35 restocking fee to exchange It

    Posted via Android Central App
    They shouldn't be since 1) your phone's not working and you shouldn't be past your two-week return policy. 2) I think the restocking fee only applies to exchanging to do a different, not swapping for the same one you have.
    Thanked by:
  23. #23  
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    Default Re: Sprint Users, I need SERIOUS help/have some questions.

    Quote Originally Posted by Freshy#WN View Post
    I'm going through this same thing right now... Called Sprint and went to Sprint store and they tried to charge me a $35 restocking fee to exchange It

    Posted via Android Central App
    They're crazy!
    They should not do that!

    Sent From Inside The TARDIS in a Galaxy S4 Away!
    If I'm very clever, and I'm more than clever, I'm brilliant! I might just save the World, or rip it apart!
    Thanked by:
  24. #24  
    STARGATE's Avatar

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    Default Re: Sprint Users, I need SERIOUS help/have some questions.

    Quote Originally Posted by hachsa View Post
    They shouldn't be since 1) your phone's not working and you shouldn't be past your two-week return policy. 2) I think the restocking fee only applies to exchanging to do a different, not swapping for the same one you have.
    Yes!
    That is correct!

    Sent From Inside The TARDIS in a Galaxy S4 Away!
    If I'm very clever, and I'm more than clever, I'm brilliant! I might just save the World, or rip it apart!
  25. #25  

    Default Re: Sprint Users, I need SERIOUS help/have some questions.

    Quote Originally Posted by hachsa View Post
    They shouldn't be since 1) your phone's not working and you shouldn't be past your two-week return policy. 2) I think the restocking fee only applies to exchanging to do a different, not swapping for the same one you have.
    Thanks I'm going into the Sprint store today to exchange it

    Posted via Android Central App
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