I sent it off with geeksquad wich is a company who deal with warranties but they just sent it to lg for me. But when i got the phone back i was told that they replaced the lcd and glass but also the sensor at the top.... So if the same rules apply with me what they told u then really ive just been sent a refurbed phone.?
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No, since you bought it at best buy they send the repairs directly to LG.
I bought my phone from AT&T so I sent it to them and they sent me a refurbished one.
However LG can do the same at their discretion.
They most likely replaced the parts they needed to and factory reset the phone.
Since its up to the carrier to release updates, LG will not try to update to L.
Once all carriers release updates, then and only then will LG have updates on their mobile support tool.
Either way they wouldn't do the update for you, so you would have to do it.