Trade-In rejected! 😡

[fuzzylumpkin]

Monday morning update

Greetings from Samsung!

Thank you for getting in touch with us.

We really appreciate your time and patience regarding this. We have checked and found out that you have concern regarding the order trade in. As we can check, we want to inform you that we have cancelled your chargeback and there will not be any chargeback related to your trade-in order SA3xxxxxxxx. No further action is needed at this point. You can revert us on this email in case of any further assistance.

We highly appreciate your understanding, time, and our limitations. Feel free to reach out to us for any further queries as we'll be here to assist you 24/7.

Have a great day and stay safe!
Warm regards,
Danish
Samsung Customer Care

Gotta love a good Danish.

 

[TheMiz]

Gotta love a good Danish.

Not sure what the heck they looked at there were 2 other photos also said the front screen was cracked ( mine wasn't ) and they claimed it would not power on , which I have photos of me powering it on etc.

Really no explanation if they reviewed their video , which they did last year.

Samsung.Com now shows it as
manuallycompleted

Regardless its fixed and over.
Thanks for everyones support here.

 

[Laura Knotek]

Not sure what the heck they looked at there were 2 other photos also said the front screen was cracked ( mine wasn't ) and they claimed it would not power on , which I have photos of me powering it on etc.

Really no explanation if they reviewed their video , which they did last year.

Samsung.Com now shows it as
manuallycompleted

Regardless its fixed and over.
Thanks for everyones support here.

I'm glad you got it sorted quickly.

 

[GrooveRite]

Damn it, I forgot to take pics of the back of my device before sending it in!!! I only took pics of the front.

 

[BrwnSuga3]

Not sure what the heck they looked at there were 2 other photos also said the front screen was cracked ( mine wasn't ) and they claimed it would not power on , which I have photos of me powering it on etc.

Really no explanation if they reviewed their video , which they did last year.

Samsung.Com now shows it as
manuallycompleted

Regardless its fixed and over.
Thanks for everyones support here.

Glad they resolved it for you.

 

[notforhire]

Damn it, I forgot to take pics of the back of my device before sending it in!!! I only took pics of the front.

 

[qnet]

I'm glad it got resolved.

I've contacted FedEx and Samsung about my issue (missing phone according to FedEx). The Samsung representative said I must wait for Samsung to send me an email saying that they didn't receive the phone to get things started. I got sent an email from the rep to make a record of the issue and have to email him back when the time comes.

 

[blopez24]

man im glad i got my trade it approved. Sucks that you guys are going through this, i have to figure out my brothers trade in also he just got the phone saturday and should be sending it in tomorrow

 

[mustang7757]

Not sure what the heck they looked at there were 2 other photos also said the front screen was cracked ( mine wasn't ) and they claimed it would not power on , which I have photos of me powering it on etc.

Really no explanation if they reviewed their video , which they did last year.

Samsung.Com now shows it as
manuallycompleted

Regardless its fixed and over.
Thanks for everyones support here.

Glad to hear that !

 

[Rose4uKY]

Glad to hear that !

I turned ours into FedEx today took pictures and video.

 

[mustang7757]

I turned ours into FedEx today took pictures and video.

The best way to do the trade in process and not just for phones anything you going return otherwise it's your word vs their word.

 

[trucksmoveamerica#AC]

The best way to do the trade in process and not just for phones anything you going return otherwise it's your word vs their word.

I think We are basically still at Samsungs mercy...they don't have to accept our pictures and videos then it gets to the point of going to court. Look at me, I have access to 3 S23U phones, what is to stop me from using those phones for pictures. Samsung themselves use wrong pictures to deny trade INS. Just my thoughts

 

[jtfwTX]

I think We are basically still at Samsungs mercy...they don't have to accept our pictures and videos then it gets to the point of going to court. Look at me, I have access to 3 S23U phones, what is to stop me from using those phones for pictures. Samsung themselves use wrong pictures to deny trade INS. Just my thoughts

Damn that's a great point....

 

[mustang7757]

I think We are basically still at Samsungs mercy...they don't have to accept our pictures and videos then it gets to the point of going to court. Look at me, I have access to 3 S23U phones, what is to stop me from using those phones for pictures. Samsung themselves use wrong pictures to deny trade INS. Just my thoughts

Most don't have 3 let alone 2 Samsung s23u , if I'm this situation where they can't fix it , then few things
1. Return my device, I'll return the s24
2 .Court , police report whatever it takes.

 

[TheMiz]

I think We are basically still at Samsungs mercy...they don't have to accept our pictures and videos then it gets to the point of going to court. Look at me, I have access to 3 S23U phones, what is to stop me from using those phones for pictures. Samsung themselves use wrong pictures to deny trade INS. Just my thoughts

The videos are useless unless it is a continuous video from start to handing it off for shipping , No pauses.

Of course that would be a major pain but you would almost need someone to record it for you and show you driving to drop it off etc.

 

[mustang7757]

The videos are useless unless it is a continuous video from start to handing it off for shipping , No pauses.

Of course that would be a major pain but you would almost need someone to record it for you and show you driving to drop it off etc.

The picture they sent u could be useless also , how you know they didn't switch with someone else same color device like yours ? Do they video record from time that person receives it to them unboxing your trade in?
It can go both ways but better to have pictures and videos, Plus you can ask if the device they are inspecting the same imei as your s23 there are so many variables in this but main thing they corrected it .

 

[Jeremy8000]

Well they are going to get slowed down when they get to my box. I wrapped the phone in half a roll of paper towels , then wrapped in their brown stuff, I then used the rest of the paper towels in bottom of box and sides.

"That's not a phone, it's a Phone Wellington!"

 

[s2kdriver80]

Mentioned this in the trade-in thread the other week...

Bring your trade-in item and the shipping box and packing tape, along with a small table tripod to FedEx. Do the entire video boxing on one of their tables, hand it over to the employee, and record the receipt and tracking info, all in one video take. So now if something funny were to happen, it's either FedEx or Samsung's fault.

 

[TheMiz]

Mentioned this in the trade-in thread the other week...

Bring your trade-in item and the shipping box and packing tape, along with a small table tripod to FedEx. Do the entire video boxing on one of their tables, hand it over to the employee, and record the receipt and tracking info, all in one video take. So now if something funny were to happen, it's either FedEx or Samsung's fault.

Exactly

 

[pixielee22]

I went through that with T-Mobile on my s22u - I had never done a trade in before, we were just switched from sprint to T-Mobile - the website showed my Note20 as black but it wasn't ...I asked before I traded if that was a problem, then I tried to return in store and they made me mail it and then said I returned the wrong phone - I spent weeks \ hours arguing with them

I traded through Samsung hoping to avoid this scenario again

Packing mine up this weekend I will definitely video it all with some date proof