Freaked out a bit about Samsung trade in. Anyone else get this email today?

[jamezr]

Just got this this morning

 

[pags11]

Last night I got the "trade-in device received" email I never got before the "approval" email. Weird. Went and looked on my Shop Samsung app and it's showing trade-in approved still. They must be getting a ton of trade in devices currently.

 

[Village_Idiot]

People in this thread freaking out that their trade-in wasn't accepted 30 seconds after Samsung received the package...

 

[bhatech]

Checked my account and it says "device triage " what does that mean?

That means they have received the device and are in queue for inspection. You'll get the trade in complete email in a few days or the status will change to completed.

Your ordering experience is always a journey lol. From ordering until trade in complete

 

[Blues Fan]

Got my email. All is good! I always pucker up a bit until it's approved.

 

[pags11]

Got my email. All is good! I always pucker up a bit until it's approved.

Congrats!

 

[Rose4uKY]

Congrats!

I know my husband finally cleared his off he has to reset it still but he had pictures he wanted to dump on his PC. I said I'm going tomorrow before work haven't ready mine's already in the box and ready to go.

 

[clownin72]

Got the same thing as OP, just got the confirmation of a successful trade in today!

 

[mrgigabyte]

Checked my account and it says "device triage " what does that mean?

that means they are inspection it i ask the same question to samsung chat then like same day that i told you yesterday my account said trade in successful then today i get email that they receive then later get email that i have 5 days then last email that it was trade in successful so today or monday you should get a email but you can still check your account like i did because thats how i found out before any of theses emails

 

[mrgigabyte]

Got my email. All is good! I always pucker up a bit until it's approved.

agree so do i lol

 

[PhabPhan]

Got the same thing as OP, just got the confirmation of a successful trade in today!

Same here! One less thing to worry about.

 

[Ihazterbo]

Finally! My text message this morning!

 

[TheMiz]

This morning I get notified they received my Trade-In
5 hours later Samsung emails me that I only have a few days to get my phone traded In
3 hours later I get an email my phone didn't pass and had a crack in the back

Do they look like the same phone ?

 

[doxidad]

My trade-in was delivered on Thursday. I got the same email yesterday about having 5 days to return it. This morning I got another email stating that they received my trade-in and that it could take up to 14 days to inspect it. I assume that they are really busy and maybe the tracking info is not updated as quickly as it should be.

Well I got a trade-in completed message about an hour ago. So, warning message, received message and trade-in complete all within 24hrs. Hopefully everyone else has the same response.

 

[rvbfan]

Well I got a trade-in completed message about an hour ago. So, warning message, received message and trade-in complete all within 24hrs. Hopefully everyone else has the same response.

Nope. Already a bunch of "false" broken screen/ backs being reported on the interwebs. Different year, same old shpeel.

 

[TheMiz]

Nope. Already a bunch of "false" broken screen/ backs being reported on the interwebs. Different year, same old shpeel.

There are other reports of this happening again this year ?

 

[bhatech]

It can be the year 2050 and there will still be reports like this. You can't prevent FedEx/UPS swapping phones in transit or someone in trade-in warehouse screwing up stuff.

Samsung should take care of you once you contact them and explain the situation.

 

[TheMiz]

It can be the year 2050 and there will still be reports like this. You can't prevent FedEx/UPS swapping phones in transit or someone in trade-in warehouse screwing up stuff.

Samsung should take care of you once you contact them and explain the situation.

I contacted them as soon as I got the email they said I will have an answer within 48 hours

 

[qnet]

I am glad everything is working out for most of you. I posted my issue in the other thread that TheMiz started. I contacted Samsung support today, and they're still working on the issue.