So here is the story...my wife just got the S3 and she calls me the other day...there is a scratch across her screen! I thought how in the hell? She hasnt even gone out being we just had a baby. So i get home, its a crack, not a scratch. There is a very fine crack in the middle of the screen (see pic). You cannot feel it with your finger but with your fingernail you can kind of put a little pressure and then feel the lip of the 2 sides. So I googled and whow...Im not the only one. So i call verizon, this is obviously a defect in the S3. Verizon transfers me to samsung. Samsung wants me to pay $200 to send it to them so they can tell me whats wrong and fix it. they first tried to get me to do a hard reset which I thought was kind of funny. She said they do that on all trouble shooting. I told her this isnt trouble shooting, its a cracked screen! She would not tell me if they had any other calls on this only saying, its $200 for us to look at it, please send it back. (I also asked her while they have my phone for a few weeks would she return my calls and texts and in a serious answer, she said they are not permitted to do that.) I told them um no and just went into the verizon store. She had never seen it (nobody in the store had) but she returned it and gave me a new one. So...anyone else have the crack? Check your screens...its VERY VERY thin. It looks like a hair is on your screen at first.
Last edited by a moderator: