did upgrade on my Samsung Glaaxy 5S and now 4G stays lit even though I'm connected to WIFI

samsung377

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Sep 30, 2014
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Before I did the recent update whenever I was linked to WIFI the 4G would not be lit anymore but when I went off WIFI it became lit again. Now it is on all of the time. I have called verizon tech support and she told me to turn my mobile data off each time and that just can't be correct. I also went into a verizon store and spoke with them directly and that rep said because of the upgrade my 4G will always be lit and as long as my wifi says connected to a network I am not using data. My question is how will I know for sure if I am really pulling off wifi or actually using my mobile data and being charged? I am not tech savy , I am trying to learn, verizon was of no help, thought maybe a samsung message board might be able to help. any advice? thanks in advance
 

Jaycemiskel

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Jul 28, 2011
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It will pull from Wifi. It just stays on because of voLTE. Usually the arrows will light up when pulling data from a connection so you can always look at that. I wouldn't worry about it though.

Sent from my XPS 12-9Q33 using Tapatalk
 

P_Devil

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Sep 16, 2014
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The Verizon employee is correct. Both my fiance's and my S5s keep the 4G logo lit even when connected to wi-fi. You have to look at the 4G logo and you will see that neither the upload or download arrows are being lit up when connected to wi-fi. You can also check your data usage or install the Verizon data usage widget and monitor it. I downloaded a 2GB file off of my cloud storage last night via wi-fi and my current data usage shows as being only 120MB so I know it used the wi-fi network I was connected to and not 4G despite the 4G logo being lit up.
 

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