Just received an email from Google, they state that due to an Overwhelming Demand my device has been put on backorder and will now expected to be shipped in 3 weeks or more.
Can anyone say Epic Failure?
Can anyone say Epic Failure?
Its an auto email that almost everyone has received. This is kind of embarrassing for Google. I've talked to a couple people now over the phone that have said my order should be good to ship out today or has already shipped. If I get this email today instead of a tracking number I'll be extremely pissed off, probably cancel my order and use my GS3 for awhile instead.got a backorder notice from google:
i emailed them and got this:
Orders are shipped within two business days of placing your order, and will be delivered upon two additional business days of processing.
According to our records, your order should ship by the evening of November 15.
Upon receiving your shipping confirmation email, you'll be given a tracking number that will assist you in determining your package's estimated delivery date. Please note that it might take up to 24 hours before the tracking number returns any information.
got a backorder notice from google:
i emailed them and got this:
Orders are shipped within two business days of placing your order, and will be delivered upon two additional business days of processing.
According to our records, your order should ship by the evening of November 15.
Upon receiving your shipping confirmation email, you'll be given a tracking number that will assist you in determining your package's estimated delivery date. Please note that it might take up to 24 hours before the tracking number returns any information.
If...It sounds to me like Google actually did an okay job with this launch.
Its an auto email that almost everyone has received. This is kind of embarrassing for Google. I've talked to a couple people now over the phone that have said my order should be good to ship out today or has already shipped. If I get this email today instead of a tracking number I'll be extremely pissed off, probably cancel my order and use my GS3 for awhile instead.
Woo.Hoo. Free shipping. Thanks for being absolutely incapable of properly managing the sale of your products, Google. It took you TWO FREAKING DAYS AFTER ACCEPTING MY ORDER to determine that, whoops, sorry, we don't have enough for you, pal.
Would you rather have them still charged you shipping? They are making things as right as they can. It's not like we make money on the phone. Apple wouldn't do any of that.
That's because Apple wouldn't screw the pooch as hard as Google did.Would you rather have them still charged you shipping? They are making things as right as they can. It's not like we make money on the phone. Apple wouldn't do any of that.
Would you rather have them still charged you shipping? They are making things as right as they can. It's not like we make money on the phone. Apple wouldn't do any of that.
Last time Google did pre-orders, everyone was complaining that it took so long to get their devices. Plus, the unhappiness with shipping priority (however Google determines it) was just amplified over the longer time scale. This seems like a case of damned if you do and damned if you don't. The capacity problems on their site were difficult to fathom, I admit, given Google is used to handling huge volumes of web traffic by now, but on the other hand, why provide bandwidth to serve more customers than you have devices to sell? If everything had worked perfectly, they probably would have just sold out faster. Beyond the question of bandwidth, I don't know what you think they should have done to prepare for the American opening; they had all the devices they were going to have at that point. It's not like they could have gotten more in the last few hours. As for when they went on sale, I wasn't following that news so I can't comment there. Since all the rabid fans were spamming the page reload button and it's unlikely anyone else was watching the release news in the final hours anyway, though, I guess my feeling is that it's a minor issue at worst. As for people who got multiple devices, I would bet they were clicking reload or going back and trying to order again after hitting the submit order button. Sure you can blame Google for not serving up confirmation pages better, but ultimately that's the customer's fault. As for your final point, I suspect that ties into the shipping priority question, which I've already said I don't understand and they should make clearer.If...
* Not having pre-orders, thus setting themselves up for a land rush situation which has the effect of asking to be DDOSed by your customers
* Not preparing for what was coming in America based on the insta-sellouts that had occurred in Australia and UK
* Announcing that your items would be available at 12 pm EST and then setting them live 27 minutes early
* Being unable to withstand the onslaught causing people to spend up to 20 minutes attempting to check out before snatching the item from their carts or causing people to order a half-dozen by accident
* Taking two days to tell customers who are expecting shipping notices that their orders are now back-ordered and will arrive within three weeks (but free shipping!)
...is what you'd call "an okay job," I'd really hate to see what you consider to be a mediocre or substandard job. (I'm guessing genocide would qualify as "kinda rude" under this scale.)