Very nice case, looks sharp, love carbon fiber, kickstand, sound channel. The lanyard broke within two days, right where it attaches to the case. I didn't think much of it to be honest. A few days later, I'm walking downtown, and I slipped on a patch of ice, my feet went flying as high as my head, and I landed on the ground flat on my back. The phone went flying out of my hand, as I was holding it. Up in the air it went, and it hit the ground. The phone looked ok but it wasn't on. I could feel a vibration every time I held the power button down, but couldn't see anything happen. Wasn't sure what was going on, so I did a battery pull, and turned it on again. That's when I noticed the one pixel high green line across the screen. So bottom line is, my screen is now broken.
I call insurance, they are sending me a new phone in which I have to pay $150 deductible. I switched back to my HP Pre3 in the interim...further cost of $35 from the carrier, as the SIM card isn't the same size. I get in touch with Element Case. They will refund my $65 case, in which I paid $30 shipping and handling, as long as I pay the shipping. I can probably send it for about $10-15....so out of the $95 I paid in total for it, I will get refunded about $50.
I can't say I'm really happy with that for an answer. This isn't a case of buyer's remorse, where I spontaneously bought something and just decided I didn't like it. I really did like the case but based on their "this is the rules and we're not willing to make an exception" kind of attitude.....I'm not recommending anyone buy this. I'll go back to my old Otterbox with the new case. Far, FAR better customer service. I've had one replaced through them which could be construed as my own fault.... working in an extremely dusty environment and getting one replaced due to scratches on the screen.
For what it's worth that case is basically still in pristine condition, and I plan on just selling it locally. I'm sure I can get $60 for it and whoever buys it won't have to pay the shipping costs.