This last weekend was a brutal one for me in terms of the Galaxy Nexus. I'm so frustrated, I felt the need to let it out. I work at an Air Force base in Oklahoma City. After work last Friday, I went to the Best Buy right there in Mid West City. I walked in inquiring about the Galaxy Nexus. The employee said "Oh yeah, we have those in stock, I can sell you one". She gets the phone, activates it, asks if I'm doing a full retail or an upgraded contract (full retail for me), and hands it to me. I was so excited, I was shaking while entering in my information onto the phone.
This is when disaster struck. As she was ringing up the phone, she said "Oh, I can't sell it to you today. It doesn't go on sale until Sunday. You'll have to come back then". This didn't seem like such a bad thing. Another two days, what's the big deal there? She puts my name on the box and puts it back onto the shelf.
Sunday morning rolls around, I get up early so I can be there when they open. I live in Edmond, which is 30 minutes from this Best Buy (ie: across the city). I get to Best Buy, another employee helps me this time. He gets the phone out, says he can definitely sell it to me, and activates it. This time, activation is a bit difficult, and he has to call Verizon Wireless. They get it activated, he hands me the phone, and I start playing with it again, showing to my girlfriend. Well, he goes to ring it up, and says "Oh sorry, I can't sell it to you today. The date changed yesterday and we can't sell this until the 15th".
I got so angry, I asked to speak with the store manager. His response was something along the lines of "Sorry, we can't help you, now GTFO" (not EXACTLY his words, but definitely the gist of them). I wiped the phone, told them not to bother putting my name on it again, and rang up the best Buy customer service. The best they could do was give me a Best Buy gift card. I plan on using their money on something, and then never shopping Best Buy again. I can understand they can't sell a phone before its official release for fear of legal disputes, but they could have at least told me about it Saturday. Of course, it didn't help seeing articles about how some Best Buys and some Verizons were selling them to some people anyways, but that's just how life goes sometimes.
This is when disaster struck. As she was ringing up the phone, she said "Oh, I can't sell it to you today. It doesn't go on sale until Sunday. You'll have to come back then". This didn't seem like such a bad thing. Another two days, what's the big deal there? She puts my name on the box and puts it back onto the shelf.
Sunday morning rolls around, I get up early so I can be there when they open. I live in Edmond, which is 30 minutes from this Best Buy (ie: across the city). I get to Best Buy, another employee helps me this time. He gets the phone out, says he can definitely sell it to me, and activates it. This time, activation is a bit difficult, and he has to call Verizon Wireless. They get it activated, he hands me the phone, and I start playing with it again, showing to my girlfriend. Well, he goes to ring it up, and says "Oh sorry, I can't sell it to you today. The date changed yesterday and we can't sell this until the 15th".
I got so angry, I asked to speak with the store manager. His response was something along the lines of "Sorry, we can't help you, now GTFO" (not EXACTLY his words, but definitely the gist of them). I wiped the phone, told them not to bother putting my name on it again, and rang up the best Buy customer service. The best they could do was give me a Best Buy gift card. I plan on using their money on something, and then never shopping Best Buy again. I can understand they can't sell a phone before its official release for fear of legal disputes, but they could have at least told me about it Saturday. Of course, it didn't help seeing articles about how some Best Buys and some Verizons were selling them to some people anyways, but that's just how life goes sometimes.
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