If I lose my damaged phone before Asurion sends me a new one, what do I tell them?

[NeyaLee]

my phone comes in today & I can't find the phone I'm supposed to send back, I don't really want to pay $100 for something I cant find.

 

[GSDer]

I guess you could send their replacement phone back to them unopened and just let them know that you decided not to take advantage of their insurance program - perhaps they'll only charge you for shipping.

Sent from my rooted, debloated, deodexed Sinclair ZX-80 running CM -0.001 using Tapatalk

 

[B. Diddy]

Welcome to Android Central! Call them and ask what their policy is.

 

[AxlMyk]

That's a question only they can answer.

AC App on SGS3

 

[Asurioncares]

Hi NeyaLee,

We're happy to hear that you received your replacement device! In order to avoid being charged a non-return fee, you are required to return your original device back to Asurion. If you have any other questions, please let us know.

Thanks!

Asurion Social Media Team
@AsurionCares
Welcome to Phoneclaim.com

 

[AxlMyk]

I wonder how much that will cost you.

AC App on SGS3

 

[Old Stoneface]

my phone comes in today & I can't find the phone I'm supposed to send back, I don't really want to pay $100 for something I cant find.

It seems you have three options:
1. Find the phone you're supposed to send back
2. Send back the phone they sent you
3. Pay the penalty

They wouldn't long stay in business giving away phones to people claiming they'd lost their broken phones.