Intermittent volume button not working

Aug 11, 2016
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I bought my Pixel XL from Verizon. Do I have to deal with them for a warranty phone, or can I go directly to Google? Prefer to deal with Google. I am a little pissed at the customer service I have received from Verizon lately.
 

Rukbat

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Feb 12, 2012
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Try a different Verizon company store. If you've been dealing with independents, some of them seem to feel that replacing a phone costs them money (it doesn't).

Get to know the store manager (at Verizon) if you can - they consider a warranty replacement just more of a day's work - they'll still finish the joke while they're giving you another phone.)
 

srkmagnus

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May 23, 2010
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What problems are you having? I would first suggest contacting Verizon. If no results then contact Google and see if they can help. You can also post issues here and perhaps we can lend a hand.
 

daveS-nj

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Dec 23, 2016
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I bought my Pixel XL from Verizon. Do I have to deal with them for a warranty phone, or can I go directly to Google? Prefer to deal with Google. I am a little pissed at the customer service I have received from Verizon lately.

I had the exact same experience. Volume button broke after a week. Replacement phone''s rear button disn't work for swiping up/down for notifications. I'm now getting my 3rd Pixel in 3 weeks. Not good
 

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