Astonished that upon opening the phone's box I immediately saw a scuff in the upper right hand corner on the factory screen protector...panicked I immediately took it off to make sure the screen was ok which it was but now I'm out the factory screen protector as I wanted to leave it on...Samsung live chat would only send me to a Ubreakitifix store that i have to pay for...they wouldn't mail me another one...was gonna sent everything back for refund, but screw it, just went to Amazon for a reliable LK version...very disappointing for such an expensive phone...what happened to their quality control???...anyone else have this experience?