Hi everyone,
My wife and I recently bought a Motorola E13 on Ebay, sold as "New" .
Thebuildnumber is TLA33-105-257.
The issue is: on my phone there is no problem taking photos, however, when my wife takes a photo, all that appears is a small black square, and when going to the gallery app, there is just a small black square labeled "Today" and when clicking on it the screen goes black. When you go back to the home screen and back into the Gallery app, the "Today" picture has disappeared.
Has anyone got any idea, going by the clues I am giving, what the problem could be?
I am, of course, willing to give more information, but this is all I could think about.
Thank you very much in advance to anyone who could contribute.
My wife and I recently bought a Motorola E13 on Ebay, sold as "New" .
Thebuildnumber is TLA33-105-257.
The issue is: on my phone there is no problem taking photos, however, when my wife takes a photo, all that appears is a small black square, and when going to the gallery app, there is just a small black square labeled "Today" and when clicking on it the screen goes black. When you go back to the home screen and back into the Gallery app, the "Today" picture has disappeared.
Has anyone got any idea, going by the clues I am giving, what the problem could be?
I am, of course, willing to give more information, but this is all I could think about.
Thank you very much in advance to anyone who could contribute.