I FINALLY got someone to offer me a different phone than the TB.. So I tell them to send it out. 4 days later my phone arrives, open the box.. boom, thunderbolt, was supposed to be HTC Rezound.. Call them back tell them what happened, "oh we will get you the rezound sent out overnight" - 2 days later my phone arrives, open the box...boom, thunderbolt, was supposed to be Rezound - no you are not experiencing deja vu, this really happened.. Call them back tell them what happened, "oh we will get that solved for you sir, we will send the HTC Rezound out to you overnight" 4 days later my phone arrives, open the box...boom HTC Thun..j/k. Rezound - it has been working like a dream come true, I dont mind paying for my monthly data charge since I have a phone that doesnt drop the service..I was starting to highly question Verizons customer service reps but the last person I talked to said there is a poorly worded prompt that pops up when they change the phone model to send out as a replacement that apparently confused the first 2 reps causing the thunderbolt to get shipped rather than the rezound.. they have spent a good amount of money on shipping i am sure in the last 2 weeks with me having sent me the phones and return labels they are paying for... My advice, just keep calling and complaining, eventually they will give in and get you a phone worth the money.