Mess up rooted phone bad. Just an FYI
Oi, what an understatement. They give persistent popups until you update. If you're rooted, this is what to expect:
Phone will reboot. On reboot, it'll go to a black screen and briefly flash a graphic of an Android being upgraded. He's standing, he's happy, and he's got a glowing box in his chest compartment. Then, it all changes. Suddenly, he's on his back. His eyes are dead. And he's got a big red exclamation coming out of his chest compartment. Go ahead - pull your battery. I'll wait.
Okay, battery back in, reboot your phone. I'll wait on your "Android is Upgrading" dialog to rebuild your Dalvik cache. That done? Great. Go ahead and open your lock screen and head to settings. I want to see if the upgrade somehow went, or if you can try again. Oh, what's that? The phone just rebooted
on its own? And the happy Android just died again? Welcome to a recursive loop.
So, the question is, how to fix it? I'd read in this thread previously that a rooted phone might have problems
with the upgrade but I didn't expect it to brick the damn phone. I've tried using the recovery option on the phone (CW recovery), and I've tried to "fix permissions" - none of that jazz worked. I guess I'll go to HTC's site and re-download the driver for the phone to see if I can PC/USB my way back to having a usable device.
Oh, and don't bother with AT&T. The guy at the local store gave me a card for a "third party" business that "deals with that kind of thing", and told me AT&T had no liability since it's not AT&T's software. Yes, he said this after I told him "the OTA update pushed out by AT&T soft bricked my phone". I figured, since he was young-ish and seemed to be competent, this lingo would be understood. Guess not. He also gave me the customer service number ("611"; that's hard to remember, but he gave it to me 3 times) - Customer Service was very polite, but asked questions like, "Can you make a call?" and "How many bars of signal do you have?" This ingenious troubleshooting came
after I explained the situation - phone reboots on its own, locks up, waits for me to pull the battery. "How many bars of signal? Must be over 9,000 because the awesomeness rocked this poor dead android to Hell and back."
Oi vey. Troubleshooting advice would be most welcome.