Anyone with unlimited data plan and an employee discount... I need your response especially please.
Long story short Verizon offered me a better plan than I had before while keeping my unlimited data lines! Yes I know I was shocked! Best part is it was legit because it is now 6 months later an everything is still in tact on our family plan.
The issue is my employee discount. The email I received broke down my current plan vs my new plan going forward with all discounts listed. Well low and behold my bill was more than it said. They were not discounting the second unlimited data line on the account. After countless hours on phone and in store I finally got fed up and emailed Tami Erwin, SVP & Grp Pres CMB Sales & Srv. One of her executives emailed me back and we ended up speaking on phone. I showed her the email and she said she would investigate. What do you know she calls me back stating the same BS every other rep/manager I dealt with said...which was...sorry it was a mistake. Well last time I check if you make a mistake you fix it. They want me to accept their mistake and make a deal with them. I told her that is bad business. She offered me 2 years of that discount but said going forward it would not be on account.
I accepted it because I will be escalating this issue now to the CEO as he needs to know what type of practice is going on there. Best part is now that I accepted that discount..what do you know..I received similar looking email as original one with new balance going forward. What makes this email correct and the last one incorrect?!!
So my question is has anyone ever encountered this type of practice from Verizon because I honestly think this is a common practice. They probably think most people won't go thru trouble for a few bucks so they screw around. I willing to take this as far as possible if I find out enough people have encountered a similar practice.
If not I'm willing to bet it is partly because I had 2 unlimited data lines on the account.
Thanks for taking time to read in advance.
Long story short Verizon offered me a better plan than I had before while keeping my unlimited data lines! Yes I know I was shocked! Best part is it was legit because it is now 6 months later an everything is still in tact on our family plan.
The issue is my employee discount. The email I received broke down my current plan vs my new plan going forward with all discounts listed. Well low and behold my bill was more than it said. They were not discounting the second unlimited data line on the account. After countless hours on phone and in store I finally got fed up and emailed Tami Erwin, SVP & Grp Pres CMB Sales & Srv. One of her executives emailed me back and we ended up speaking on phone. I showed her the email and she said she would investigate. What do you know she calls me back stating the same BS every other rep/manager I dealt with said...which was...sorry it was a mistake. Well last time I check if you make a mistake you fix it. They want me to accept their mistake and make a deal with them. I told her that is bad business. She offered me 2 years of that discount but said going forward it would not be on account.
I accepted it because I will be escalating this issue now to the CEO as he needs to know what type of practice is going on there. Best part is now that I accepted that discount..what do you know..I received similar looking email as original one with new balance going forward. What makes this email correct and the last one incorrect?!!
So my question is has anyone ever encountered this type of practice from Verizon because I honestly think this is a common practice. They probably think most people won't go thru trouble for a few bucks so they screw around. I willing to take this as far as possible if I find out enough people have encountered a similar practice.
If not I'm willing to bet it is partly because I had 2 unlimited data lines on the account.
Thanks for taking time to read in advance.