I recently convinced my girlfriend to switch Virgin mobile. She likes my Optimus V a lot.
She has a few months left on her crappy AT&T contract.
When the contract is over, she plans to get Virgin's 1200 minute/month plan.
I went ahead and purchased an Optimus V about a week ago from the Virgin website, knowing that these are currently selling like hotcakes, and didn't want to take a chance later on a phone that she might not like.
The problem is, the Optimus V she received has a pretty poor display. The screen is not bright (not even at 100% brightness), the pixels are not crisp, and there is a sickly yellow/green tint.
I contacted Virgin about this, to which they replied that they would only exchange the phone after activation.
(Since she is still on her AT&T contract, we have no need to activate her phone at this time.)
This seems a little unfair to me. I received a defective phone and think it's wrong to require the customer to take any additional action in order to have it replaced.
Does this mean I have to begin the paid plan? Or can I activate the phone without paying?
Any advice or insights?
Thanks! Love this forum!
She has a few months left on her crappy AT&T contract.
When the contract is over, she plans to get Virgin's 1200 minute/month plan.
I went ahead and purchased an Optimus V about a week ago from the Virgin website, knowing that these are currently selling like hotcakes, and didn't want to take a chance later on a phone that she might not like.
The problem is, the Optimus V she received has a pretty poor display. The screen is not bright (not even at 100% brightness), the pixels are not crisp, and there is a sickly yellow/green tint.
I contacted Virgin about this, to which they replied that they would only exchange the phone after activation.
(Since she is still on her AT&T contract, we have no need to activate her phone at this time.)
This seems a little unfair to me. I received a defective phone and think it's wrong to require the customer to take any additional action in order to have it replaced.
Does this mean I have to begin the paid plan? Or can I activate the phone without paying?
Any advice or insights?
Thanks! Love this forum!