Why does my AT&T Note 3 always freeze and restart?

[capricepusha]

Recently I had to do an insurance claim on my Note 3 because the screen was cracked on it. I transferred all my data to my new Note 3 using AT&T Mobile Transfer. Everything seemed to transfer fine and I had no issue. However, when I applied the software update (to my knowledge) I noticed the constant freeze/restart problem. Sometimes I have to remove the battery for it to restart. What is my best option? Please do not say restore to factory settings because I dread that lol. I don't think it's application problems either. I was told replacing the battery would end this problem but the battery works better than the one on my old Note 3. Please help and thanks in advance.

 

[B. Diddy]

Try wiping the cache partition, which won't erase any personal data: https://support.t-mobile.com/docs/DOC-9049

 

[capricepusha]

Thanks. I did that earlier today and it reset on its own only once. I'll see how it does tomorrow.

 

[capricepusha]

Maybe its the battery thats the problem. I'll try another and see how that does.