why my lava iris x8 continuously says phone has stopped,though i clear data and cache?

[AC Question]

i bought my lava iris x8 9 months before.now i will receive a message phone has stopped though i clear all my data and cache,and also my phone doesn't read any sim card..it will continuously drain my full battery within 10 mins,,,what is problem in it?and also i didn't receive any update for my os.

 

[domdo]

I think it's a software problem, try factory reset

 

[jidendra pal]

Hey dude your problem can be solved, don’t worry!
Go to Setting >About Phone >Builder Number.
If The latest builder number is LAVA _IrisX8L_S009_20151028. If you have the older Software version then upgrade the latest version through FOTA. I guess after the upgrade the problem will be solved. Here are few things to remember before you upgrade to the new software
• Do not forget to take a backup of your data.
• The upgrade via FOTA is only possible with SD card and it should be properly inserted.
• The SD card should at least a space of 700MB
• The battery should be charged 50%
• And finally the phone should be connected to a healthy internet connection preferably Wi-Fi.
In case you have the older SW version (X8L_S007 OR Kitkat) you can check that through (Go to Setting >About Phone >Builder Number) then get the recommend upgrade software over FOTA. And after its done check whether u are still facing the problem or not!

Precondition are same as the above!
Now for the steps to be followed for the upgrade :
• Go to Menu then the Settings then the About Phone after that Software update after which the device will detect the update package present Online.
• Then choose download the update package.
• Once download done, Click the option of “Install update”
• And then you are good to go!

In case the problem continues after getting the new software upgrade then you can do the following:
• First take the backup of all your data.
• Go to Settings then Personal and then click on Backup and reset and finally Factory data reset.
Hopefully this will solve your problem completely.