Need help!!

[jared916]

so i was browsing on my phone and everything was smooth..then i opened Picsay?.and then my DI slowed down and froze. so i did a battery pull?.then after the reboot i clicked on a app but it wouldnt open and it froze?so i repeated this process with the same results. then when my phone dims the screen cant be turned back on and i have to do a battery pull. what should i do? can i wipe my device from my Mac?

thanks

 

[Sere81]

do another battery pull and when the phone boots up delete that app?

 

[Cory Streater]

If you do end up having to factory rest your phone do this:

1.) With the phone turned off, press and hold the VOLUME DOWN button, and then briefly press the POWER button.
2.) Wait for the screen with the 3 Android images to appear, and then release the VOLUME DOWN button.
3.) Press VOLUME DOWN to select CLEAR STORAGE, and then press POWER.
When asked to confirm, press VOLUME UP.

 

[jared916]

ok thanks…is this situation rare?

 

[jared916]

and i will have to re download all my apps individually? kinda start from ground zero with contacts and stuff too?

 

[Cory Streater]

all the apps you previously downloaded will show up in the Market up under downloads. Although it sounds like you should avoid a couple of them

Email, contacts, and calendar will sync back up, assuming your using Gmail or Exchange.

You might just try uninstalling all your 3rd party apps and see if that fixes your issue.

 

[jared916]

i think it may be my memory card….when i plugged it into the pc and the sd was mounted it was working then i went to memory and it froze up. so i might delete everything off my sd card