Lost my S3, Asurion on backorder

**sunnysmooth** · 07-16-2012, 05:00 PM

Long story short... I lost my brand spanking new Galaxy S3 at a restaurant. It must have fell out of my pocket at the booth we were sitting. When I got home, I thought it was in the car and I searched every where to no avail. I drove back to the restaurant and obviously no one turned it in. Yes I felt like stabbing a fork into my eye!

So I filed a claim with Asurion. I sent them the signed affidavit/copy of driver's license, and was told that the phone is on a backorder. They have no clue when it will be available and to just wait.

I understand that this is my fault and I take full responsibility but shouldn't Asurion have these phones in stock if they are to be covered by insurance? Anyone have any similar issues with Asurion?

**Forgetful** · 07-16-2012, 05:59 PM

Probably had a decent stock but people scratching the screens and dropping them in the first week depleted stocks. People just a few days ago were getting timely replacements.

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**enera** · 07-16-2012, 09:59 PM

Mine was stolen on Saturday (got it on Thurs). Asurion paperwork was completed Saturday night. Also on backorder. I'm really hoping for a short wait period and a new phone, not refurb.

**nelonez** · 07-16-2012, 11:17 PM

Backordered already... wow how many ppl don't know how to treasure a device like this...

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**g1toevo678** · 07-16-2012, 11:26 PM

Strange that they would be backordered already when verizon has plenty of stock. Called verizon on sunday to replace mine under the 14 day worry free guarantee and it was shipped out today. I asked the tech to check the corporate stores to see which one had it in stock as I was thinking about just doing a walk-in exchange. She said all the warehouses were showing plenty of stock so all the stores should have them.

**enera** · 07-16-2012, 11:43 PM

Update: After being unable to get anyone at Asurion on the phone I went into a store to see what they could do for me. They were able to get me on the phone with an Asurion rep. The backorder is because they never had them in stock to begin with. They have no idea when the blue will be available,but the rep thought it shouldn't be longer than the end of the week. They were able to get me the white version. It's being shipped tomorrow and should be here by Wed. So, as of about 20 min ago, you can get the 16gb white version right away. I had a nightmare situation getting my phone in the first place, so I decided that I don't really care what color it is anyway. Also, should your phone be recovered, you have seven days to return the replacement phone and get your deductible back.

Hope the info helps.

**soccerdude2014** · 07-17-2012, 12:07 AM

isnt there a program on the s3 so you can track it incase it is lost?

**aaCharley** · 07-17-2012, 12:57 AM

There is an app named Android Lost which can be installed on the lost phone, after the loss. Free and can be configured through the interweb. Takes pictures, recordes voices and sends you text with GPS location. Also it can be configured as a hidden app. I'm using it on a DroidX, not too sure about the GS III.

**ibcop** · 07-17-2012, 09:27 AM

Just installed Android Lost....better safe than sorry.

**Dave4321** · 07-17-2012, 12:40 PM

They should give out a loaner Nexus until the S3 comes in.

**dpham00** · 07-17-2012, 01:04 PM

Originally Posted by soccerdude2014

isnt there a program on the s3 so you can track it incase it is lost?

Seek Droid works to locate the phone. You can also hide the app as well as remote wipe and alarm. I got it free from the appstore a while back.

**sunnysmooth** · 07-17-2012, 03:31 PM

Thanks for the post Enera. I will definitely go to the store today and see what they can do. I just got a call from Asurion right now and I got all excited thinking the phone was in stock but it was just a reminder to let me know that the phone is on back order.

Anyways I will definitely update this thread with anything further...

**snookiesnoo** · 07-19-2012, 03:31 PM

This doesn't really make me interested in paying for Asurion. Is anyone else better?

**sp44** · 07-20-2012, 01:28 PM

Originally Posted by sunnysmooth

Thanks for the post Enera. I will definitely go to the store today and see what they can do. I just got a call from Asurion right now and I got all excited thinking the phone was in stock but it was just a reminder to let me know that the phone is on back order.

Anyways I will definitely update this thread with anything further...

Any update sunny?

**sp44** · 07-24-2012, 09:50 AM

bueller?

**wallstreet123456** · 07-24-2012, 09:58 AM

Originally Posted by enera

Update: After being unable to get anyone at Asurion on the phone I went into a store to see what they could do for me. They were able to get me on the phone with an Asurion rep. The backorder is because they never had them in stock to begin with. They have no idea when the blue will be available,but the rep thought it shouldn't be longer than the end of the week. They were able to get me the white version. It's being shipped tomorrow and should be here by Wed. So, as of about 20 min ago, you can get the 16gb white version right away. I had a nightmare situation getting my phone in the first place, so I decided that I don't really care what color it is anyway. Also, should your phone be recovered, you have seven days to return the replacement phone and get your deductible back.

Hope the info helps.

What happens if you recover your phone after 7 days, you keep both?

**ripsta7** · 07-24-2012, 10:00 PM

Remember guys if you have yours phone insured by Asurion they have an app called mobile recovery that lets you track your phone via Gps or remote wipe your info .

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**dpham00** · 07-24-2012, 10:10 PM

Originally Posted by ripsta7

Remember guys if you have yours phone insured by Asurion they have an app called mobile recovery that lets you track your phone via Gps or remote wipe your info .

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There are other apps that do that as well.

**sunnysmooth** · 07-25-2012, 10:04 PM

Ok finally I have an update.

So for a week I kept checking for an update on their phoneclaim website and nothing but the standard your phone is on back order status. I complained to Verizon and they couldn't do anything either. Bottom line, I had to wait.

Yesterday I had some free time so I called Asurion customer service and started complaining that this phone has been on back order for a week and that I need to talk to someone that would at least know when the shipment was coming in. She transferred me to a manager whom was able to find a comparable phone which was the white Siii. Apparently they just got a shipment in of the white ones. I was disappointed it wasn't the blue that I had before but I accepted it because she also said she doesn't know when the blue ones will come in. So I paid them the deductible and today I received a brand new White SIII.

I was beyond relieved that I received a brand new one but I couldn't activate it right away because Ausrion had forgot to send me the 4g sim card since my phone was lost. I ended up having to wait over an hour at a Verizon store today for them to give me one and to also activate my phone. One good thing was that Asurion gives you a car charger, belt clip case, and corded hands free microphone.

Performance wise, this white version doesn't seem as fast as the blue one I had. I am wondering if the 'update' sticker on the front of the box had anything to do with it? Connecting to the Wifi is slow, lower speedtest scores when on 4g and it keeps dropping in certain areas which didn't before. I am hoping there aren't any problems because dealing with Asurion was a pain.

**fascinatej** · 07-26-2012, 03:10 PM

Wait if your phone is lost it's covered, I thought it only covered damage. I actually left mine in the shoe dept in the mall. Luckily the sales clerk found it. Big scare. I guess I should really look over my insurance and what's covered.

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**caddy197** · 07-26-2012, 03:47 PM

Originally Posted by fascinatej

Wait if your phone is lost it's covered, I thought it only covered damage. I actually left mine in the shoe dept in the mall. Luckily the sales clerk found it. Big scare. I guess I should really look over my insurance and what's covered.

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Assurion covers "anything". Lost, stolen, broke, water damage, etc. I had Assurion years ago with the original droid. lost it and the sent me the HTC Incredible. 2 weeks later I left the phone in my jeans back pocket and well.....it commited suicide in the washing machine and they sent me a new one. If you have 2 claims within a year, you are automatically dropped. I just signed up back with assurion with my new Samsung S3. Well worth it I think.

**brandonx1000** · 07-27-2012, 10:30 AM

Originally Posted by sunnysmooth

Ok finally I have an update.

Performance wise, this white version doesn't seem as fast as the blue one I had. I am wondering if the 'update' sticker on the front of the box had anything to do with it? Connecting to the Wifi is slow, lower speedtest scores when on 4g and it keeps dropping in certain areas which didn't before. I am hoping there aren't any problems because dealing with Asurion was a pain.

After playing with both the white and blue, they performed identical. I like the White a little more, but the one thing that pushed me to white was that the hardware felt better. I tried a few blue and a few white ones, and all of the blue ones had a "squishy" home button, while ALL of the whites had a very solid click.

I went ahead and ordered one, and sure enough, the white one ordered had that nice, firm click.

**sunnysmooth** · 07-27-2012, 03:27 PM

They do perform identical. My 4G speed came back to normal and everything now seems fine.

**sunnysmooth** · 07-27-2012, 03:28 PM

Originally Posted by fascinatej

Wait if your phone is lost it's covered, I thought it only covered damage. I actually left mine in the shoe dept in the mall. Luckily the sales clerk found it. Big scare. I guess I should really look over my insurance and what's covered.

Sent from my SCH-I535 using Android Central Forums

Yes Asurion covers lost phones. 2 claims max per year I believe.

**alex1617ruiz** · 08-28-2012, 12:08 PM

I have the feeling the reason they are telling us is on back order is because they don't want to make it easy for people to call and get a new phone right away. What they will do right away is take your $ 100 bucks and tell you that the phone will be shipped next day just to find out via e-mail that your phone is on back order and you may now get it within 5-7 business day.
I have been calling these ppl. from Asurion and now they are telling me it might be longer due the the hurricane that is coming! Really? the company is based in Tennessee!
The worst thing is that there is nothing one can do and the phone carrier that convinced you to get insurance and charges you monthly for it will tell you to call Asurion directly and will not help you with your case because they act as a different company.