Thanks for the post Alex. I had not realized you were with Eltima. I have not yet purchased an Android device (considering Thunderbolt). I am just doing homework at this point and trying to learn about these products. Such product information will be pivotal in my decision to get an Android device or not.
I have to say, it is not comforting to call a company looking to learn about a product and not getting any call back. I am not talking about product support (for which I can appreciate free email vs paid live). I am talking about product information. While I certainly appreciate your making your email available - there is something discomforting about a company that does not want to talk with potential customers and provide details. Had I not posted here, I would never have received your responses and offer to email with me.
I will certainly look further into your links and continue to consider your product. However, when you are one of only two readily available such products (I am learning there may be one or two others - like myphoneexplorer), with little exposure/presence/activity on the forums (like these and yours), not returning calls to potential customers really is not very comforting to customers.
Please understand, I do not intend to sound harsh but I am an avid researcher and I have found this process very daunting. Neither Eltima nor M.S. will return calls or speak directly with potential customers. This is truly a shame as there are many people with concerns about Android syncing, privacy and other potential personal information issues/potential-fears about pushing so much information thru the Google server.
It seems to me there is a HUGE potential opportunity here for a company - such as Eltima - to step up and make themselves available to the public to educate customers about the REALITIES of these issues and to explain how a product such as this can make customers more comfortable. I have been researching these possible issues surrounding Android for a few weeks now and still have not been able to find any reliable answers - mostly fanboys that make posts like "just decide if the cloud and android is right for you or not". Obviously, such does absolutely nothing to help the uninformed about the realities of the google server, what (if any) exposures exist when pushing so much personal data thru their server, or in any way help people to actually decide "if for you or not". However, Eltima IS in a position to bring customers such information and possible comfort but they prefer to not speak with their potential customers.
I appreciate the free version is an opportunity to try a smaller version of the product and it is a good way for people to get a taste. But, it does not help customers to understand what and/or which, if any, info still may get backed-up on google and/or help people to understand what steps, settings, etc they can do to increase their comfort levels. Eltima and M.S. are in a unique position to offer customers comfort and confidence by simply answering questions and explaining.
Thanks again for your offer to email with me and I'll probably be in touch soon (if I continue to consider Android).