Just wanted to share my experiences in the hopes in might help others with similar problems.
I purchased my Optimus V last Friday 9-2-11 and signed up with VM. From the begiining my data services did not work. Only text and talk. For 5 days and nermerous calls to VM CS and it still was not fixed. Now 5 days later I took the advice of some others on the forum and finally got a supervisor and asked that they reset my plan. They said they could not do that but told me someone from corporate would call me within an hour. I did not believe that would happen.
But low and behold I got a call from corporate in less than 30 minutes. She said "stay on the line while I reset your plan". She came back on in two minutes and said it's done now I need you to press "Activate" on your phone. I did that and when my phone powered back up everything was WORKING!!!
I asked her exactly what she did and she said "I canceled your plan and then set you up with a new plan again. Your new payment due date is now 10-6-11 and you have your full monthly minutes starting fresh".
She further explained that when I initially signed up something did not get set correctly and that is why my data was not working. By her setting up my plan new if got everything set correctly and data and web started working immediately.
So to sum it up. If you have the same experience please don't give up. Keep calling and then ask for a supervisor. CS always says "wait for fours hours and it should start working" or "wait for 24 to 48 hours and someone will call you". This does not work!. Tell the supervisor you want it escalated to corporate, then ask corporate to "reset your plan". This is the key. Over five days they had reset my data and reset my phone all to no avail. But once they actually canceled my plan and then restarted my plan then everything started working immediately.
I hope this information helps others.
Thanks,
I purchased my Optimus V last Friday 9-2-11 and signed up with VM. From the begiining my data services did not work. Only text and talk. For 5 days and nermerous calls to VM CS and it still was not fixed. Now 5 days later I took the advice of some others on the forum and finally got a supervisor and asked that they reset my plan. They said they could not do that but told me someone from corporate would call me within an hour. I did not believe that would happen.
But low and behold I got a call from corporate in less than 30 minutes. She said "stay on the line while I reset your plan". She came back on in two minutes and said it's done now I need you to press "Activate" on your phone. I did that and when my phone powered back up everything was WORKING!!!
I asked her exactly what she did and she said "I canceled your plan and then set you up with a new plan again. Your new payment due date is now 10-6-11 and you have your full monthly minutes starting fresh".
She further explained that when I initially signed up something did not get set correctly and that is why my data was not working. By her setting up my plan new if got everything set correctly and data and web started working immediately.
So to sum it up. If you have the same experience please don't give up. Keep calling and then ask for a supervisor. CS always says "wait for fours hours and it should start working" or "wait for 24 to 48 hours and someone will call you". This does not work!. Tell the supervisor you want it escalated to corporate, then ask corporate to "reset your plan". This is the key. Over five days they had reset my data and reset my phone all to no avail. But once they actually canceled my plan and then restarted my plan then everything started working immediately.
I hope this information helps others.
Thanks,