HTC M8 Syncing contacts problem to Macbook

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AC Question

I am trying to sync my dads HTCM8 to my macbook for him as the screen on his phone doesn't turn on and isn't working. It says everything has synced but I can't find where it has saved the content including his contacts, I also need to wipe everything from the phone because it is being collected tomorrow.
HTC online ''help'' is so shockingly bad it's almost like a comic routine.