Why can't I access my photos app since the upgrade?

[Therevjc]

Android upgrade on Nexus 4: problems with access to photos app

I have just upgraded my Nexus 4 to Android 5 lollypop. Everything seems ok except for my photos app. The app image has changed but every time I try to open it a message says: unfortunately…. this is followed by a load of Korean script….has stopped working. I then have the option of OK or Report. I can access my photos via the paperclip in Messaging or WhatsApp so they are still there, but not from the app on my home screen. The same happens if i try to open the app in my apps gallery. I have Google+ so my photos are backed up. Any ideas?

 

[Golfdriver97]

Re: Android upgrade on Nexus 4: problems with access to photos app

Welcome to the forums. I would try clearing the cache for all the apps. Go to Settings>storage. Click on cache. you will get a pop up, click ok.