Why has my Samsung Galaxy Centura frozen?

[tlamer]

My samsung galaxy centura is frozen

My phone froze and when I reset it, it wont go past the second start up screen. I want to reset it externally.

 

[wizzrah]

Re: My samsung galaxy centura is frozen

My phone froze and when I reset it, it wont go past the second start up screen. I want to reset it externally.

Hello! Is this just when you try to boot up? Can you access recovery mode or download mode?

Sent from my splendid Note 4.