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I recently uninstalled the Facebook app. Now I can't reinstall. It says installation error - 504. I've tried clearing cache of play as well as the residual files of the app but I am still unable to install it again. I am not rooted. I am currently running 5.0.2.
Welcome to Android Central! Which phone?
Moto g 2nd generation (XT1068
Was Facebook preinstalled, or did you initially install it yourself?
Try going to Settings>Accounts and removing your Google account, then adding it back again.
Go to apkmirror.com on your phone and sideload it.....
Sent from my Nexus 7
No. I installed it
Yes I've also tried removing my Google account but no luck
Check this fix from xda.
error 504:
“app” could not be downloaded due to an error. (504)
solution:
Method 1:
clear data and clear cache of google play store & google service framework
method 2:
remove your gmail account rebbot and Re-add
http://forum.xda-developers.com/show....php?t=2733038
An app update for Facebook just showed up in the Play Store--try installing again, in case they had to fix some installation issue.
Javier I already tried doing that. And I'll try the new update B. Is it possible that a file isn't deleted or removed from the data folder in my device. (that data/data folder)
Nope. The new update didn't install. " Unknown error code during application install - 504 (it's not a hyphen it's a negative sign)
Try wiping the cache partition: https://motorola-global-portal.custh...p/30,6720,9197. These steps should work for the G.
Stupid questing - would this clearing of chache wipe my data off?
No buddy didn't help. :"(
Hmm, not sure what the problem is ...
Does this problem happen just with Facebook? Can you download any other app with the same sort of size?
Yes. It's only with Facebook, yes I can download other apps of the same size easily
It could be that you missed any residual files. Run an app like Clean master and if you have the FB Messenger uninstall it as well.
Have you tried xceeder tip?
If you don't know how to sideload an app then go into settings / security and tick the box to allow unknown sources this will enable you to install applications from other places than the playstore...
Sent from my Nexus 7
Yes. I tried uninstalling messenger as well. I also tried to sideload it
Then the only thing I can suggest is to use the web version or there is an app called Facebook lite if you want me to send you the link for it then quote my comment so I get notified and I'll pm you the download link...
Sent from my Nexus 7
I had this same issue. I had to download facebook from the Amazon app store.
Sent from my SM-T210/SM-T210R using Tapatalk
Thanks xceeder! Tube517 I'll try definitely! Thank you guys, you've been of great help
You could also try installing an old version of Facebook via .apk file and then having that re update itself into the latest version. Sounds backwards I know but has fixed a few apps for me...
There are other app stores you can download too such as the mentioned Amazon one, but also SlideME and Mobogenie
Posted via the Android Central App
Also try installing Facebook, clearing the apps cache (the cache of the individual app), then restart your phone (don't launch Facebook yet). Uninstall Facebook, reboot again. Then install and run it again.
Posted via the Android Central App
I have tried all these ideas. Best option. Back up all your phone with Google, and do a factory reset. Worked very well for me, solved the Facebook problem and speeded up my phone. The only way I found to cure the problem...
I have one solution and here it is. Just install Facebook app in other mobile where its getting installed. You need to have file explorer or other file manager software installed in that mob where app is installed because we need to transfer apk file from that mob to mob where we want to install. You can transfer it through bluetooth. If you also have file explorer installed then it would be great. Also you can transfer apk file from other mobiles where its already installed. It solved my problem hope so solves everyone's.
I have one solution and here it is. Just install Facebook app in other mobile where its getting installed. You need to have file explorer or other file manager software installed in that mob where app is installed because we need to transfer apk file from that mob to mob where we want to install. You can transfer it through bluetooth. If you also have file explorer installed then it would be great. Also you can transfer apk file from other mobiles where its already installed. It solved my problem hope so solves everyone's.
Hi,
I faced the same problem when I tried to download via mobile data, later i tried installing with the help of wifi things gone fine.
Just try this, maybe it helps you...
My initial error:
Attachment 193795
1) Uninstall Facebook messenger application.
2) Clear junk file using Clean master application.
3) Reboot the device.
4) Now install Facebook from play store.
It is working fine for me :)
Hi, this trick worked. thanks. here are the steps that i used to install facebook again
1. Un-installed facebook messenger
2. used clean master to clean junk files
3. rebooted my device
4. installed facebook
5. installed messenger
thanks for your suggestion
I had exact same problem recently, what I did was a little different but same none the less I used an app called es file explorer and found that in the data/media/0 folder i had a leftover folder named com.facebook.orca and com.facebook.katana I deleted those folder and also look in the data/data folder for those folders delete them and then try a reinstall worked for me.
hi der, i had the same issues with moto g2. was checkin all forums fr help. tried all basic troubleshooting. nothing solved as ur case.
finally took google play store support, he too couldnt help atlast he transferred my call to motorola support. they did it...
if you are having reinstallation error with facebook app, aft trying all basic trouble shootin option follow this... no need to restore factory settings...
jst u have to 'clear cache partition on ur phone' using boot options on ur phone.
for moto G2 i will post the following instructions... it will erase none of ur data... so no need to worry.
1. power off ur phone
2. press the volume down button and then press power button hold both together fr 5 secs and then release
3. you will re-directed to boot menu
4. use volume down button to highlight 'recovery option' from the menu displayed.
5. volume button will select the option, now press volume up when recovery option is highlighted
6. new screen will appear with android logo showing 'no command'
7. now press volume up button and then power button and hold both together for 5 secs
8. new menu will appear. use volume down key to highlight 'clear cache partition'
9. power button will select the option here. select clear cache partition option
10. ur cache thing will be wiped clear.
11. fone might automatically restart, else wait for sometime untill cache partion has been cleared message displays.
12. then highlight reboot phone now, select using power button
13. fone should restart.
14. now install ur facebook app
15. it will install without error -504 n -501
thank you all. it will work..
hi der, i had the same issues with moto g2. was checkin all forums fr help. tried all basic troubleshooting. nothing solved as ur case.
finally took google play store support, he too couldnt help atlast he transferred my call to motorola support. they did it...
if you are having reinstallation error with facebook app, aft trying all basic trouble shootin option follow this... no need to restore factory settings...
jst u have to 'clear cache partition on ur phone' using boot options on ur phone.
for moto G2 i will post the following instructions... it will erase none of ur data... so no need to worry.
1. power off ur phone
2. press the volume down button and then press power button hold both together fr 5 secs and then release
3. you will re-directed to boot menu
4. use volume down button to highlight 'recovery option' from the menu displayed.
5. volume button will select the option, now press volume up when recovery option is highlighted
6. new screen will appear with android logo showing 'no command'
7. now press volume up button and then power button and hold both together for 5 secs
8. new menu will appear. use volume down key to highlight 'clear cache partition'
9. power button will select the option here. select clear cache partition option
10. ur cache thing will be wiped clear.
11. fone might automatically restart, else wait for sometime untill cache partion has been cleared message displays.
12. then highlight reboot phone now, select using power button
13. fone should restart.
14. now install ur facebook app
15. it will install without error -504 n -501
thank you all. it will work..
Even tried the older way install apk file of older version .it does get install but wnt open n still getting same error -504 did all the steps like uninstalling messager n clearin cache still wnt work
Thats the steps to clear cache partition in moto g 2nd gen as motorola advices
Back to Previous Page
How do I clear Cache Partition on my device?
Lollipop Steps
With the phone powered off, press and hold the Volume Down button and the Power button at the same time until the device turns on.
You will see the word "Start" with an arrow around it.
Press the Volume Down button twice to highlight "Recovery mode"
Press the Volume Up button to restart into Recovery mode.
You'll see an image of an Android robot with a red exclamation mark and the words "No command."
While holding down the Power button, press the Volume Up button.
Use the volume buttons to scroll to "wipe cache partition" and press the Power button to select it.
"Reboot system now" will be highlighted, press the Power button to select it.
KitKat Steps
This will remove any temporary files that may be causing the problem, but will not delete your files or settings.
1. With the phone powered off, press the VOL DOWN KEY for 2-3 seconds then POWER key then release.
2. The device will display different BOOT OPTIONS
3. Use the VOL DOWN Key to SCROLL to Recovery and VOL UP Key to select
Tip: If the device reboots, you may have waited to long to make a selection, you will need to begin the process again.
4. The device will display the Motorola logo and then the Android in distress ( logo with Exclamation mark)
5. Press and hold the VOL UP key for 10-15 seconds. While still holding the VOL UP key tap and release the POWER key
Tip: You can try this step, holding the phone in landscape. If you are stuck on step 6, try a force reboot by pressing the Power key and Vol Down key, and start the process again.
6. The device will display additional menu options (Text will appear in BLUE)
7. Use the VOL DOWN Key to scroll to wipe cache partition and the POWER Key to select this option
8. The device will then perform the partition wipe
9. The device will reboot and start the normal power up sequence
I followed the steps but i had no luck updating facebook from g play store so far...My moto g after clearing cache partition is a bit faster by the way. :p
Side upadateting from other sources failed to ....Even unistalling and istalling new ver was i no go...but........
I accidently installed a new ver of facebook after unistalling the old following the recovery steps but not all the way to to end i have to confirm the steps and i could come up with a new post how i did it .....
Hi i know this is not the forum for what iam experiencing with my phone but can any one help me please???
Best solution is to dowload facebook lite app ...
Best solution is to download facebook lite app
I have the same problem every time I update the facebook app. What works for me is pretty simple, and I don't know why it works but I just make sure the screen doesn't turn off during the update, and don't switch to any other app. Basically don't let it update in the background, and this seems to work.
I cannot reinstall facebook on samsung galaxy note 3. Keep getting error code:-24. Any suggestions?
Posted via the Android Central App
Facebook kept freezing on my galaxy S5 starting 4 or 5 days ago, so I tried clearing caches on all my apps, did the uninstall of FB. Now I can't reinstall FB because the google store won't let me download it and says it is already installed. So how do I get around this? Surely I can edit the play store so I can download but I can't figure out how. I am hoping FB has stopped freezing in the meantime. thank you for suggestions.
Replying to myself here. I got my FB app fixed yesterday. I had done all the usual stuff then uninstalled all updates. Then ATT started updating my Galaxy S5. Next I downloaded Download Manager as suggested in the last suggestion by Google Play Store. I must have deleted the Download Manager by trying to clean up unused apps on my phone. Well apparently you have to keep the Download Manger because as soon as I downloaded Download Manager I was able to download and reinstall Facebook even though I had the message on Playstore and everywhere I tried to download it that it was already installed. I just clicked through the install request regardless if it said "installed." Immediately thereafter FB installed and was functioning. So far I am able to use it without freezing.,
Showing error code 504 Facebook app doesn't installing. I try everything .
Clear opera max data and cache, I tried this with same problem and can successfully installed it !
I even did a factory reset and it hasn't helped! This all happened after my last update. For 2 years it worked fine on my tablet. Ffs
I spent countless hours trying to update Facebook through Google Play store having the same frustrations and doing the same stuff everyone else told us to do. Finally I thought from outside the box and instead of trying to download from Play Store, I successfully downloaded the latest version of Facebook from apkmirror.com
Mine is pre-installed, what can I do??
Welcome to Android Central! You're responding to my post from 2 years ago, and since then there's been a lot of discussion in this thread. Have you read through it? If so, can you give more details about what your situation is, what you tried, and the results?
I want to install my Facebook
Mine keep telling me "the package conflicts with an existing package by the same name "
So please I need your help on how I can solve dis problem
I
Re:Can't, install fecebook
@fejzbuk it doesn't matter how many times you post, without any details about your particular issue we can't begin to help you with an answer.
Let's start with the following -
what phone?
what OS?
do you receive an error, what is it?
where are you trying to install it from?
