08-08-2017 09:08 AM
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  1. AC Question's Avatar
    I was attempting to download an app from the google play store and then my phone turned off randomly. It was at full charge when this occurred. Now the phone doesn't react to any button presses and will not turn on. It also doesn't light up in any way when plugged into the charger. What do I do?
    05-10-2015 03:54 PM
  2. irok2000's Avatar
    Press and hold all 4 buttons, volume +/-, power and home.
    You will be given option to restart.
    Use volume buttons to go up and down, home button to select.

    Be careful, there is an option to wipe your phone too. If you have not backed it up, you will have to redo EVERYTHING.
    I learned the hard way.

    BTW. My S6 has died twice now, no reason.

    Posted via the Android Central App
    05-10-2015 04:05 PM
  3. irok2000's Avatar
    I replied, but it does not show

    Posted via the Android Central App
    05-10-2015 04:07 PM
  4. irok2000's Avatar
    Press and hold all 4 buttons.
    When you see options, use volume buttons to navigate, home to select.
    Do not select wipe, it will wipe your phone and you will have to start all over, unless you backed it up.

    Posted via the Android Central App
    05-10-2015 04:09 PM
  5. irok2000's Avatar
    BTW My S6 has just died twice on me. No reason, pressed power button to turn screen. No sign of life after that. Had to do hard reboot. Samsung guy at Best Buy says it can happen.

    Posted via the Android Central App
    05-10-2015 04:12 PM
  6. Marty Scahill's Avatar
    This recommendation worked perfectly for me!!!! Thank you for the help!
    06-22-2015 06:11 PM
  7. ama42's Avatar
    Thank you so much, this helped me get my phone on. So weird this phone is barely 3 days old...
    06-23-2015 02:29 PM
  8. kicko's Avatar
    Crazy, it just happened to me. Had a blue led light flashing Burt that was it. No buttons would react and there screen wouldn't light up. Holding all 4 buttons finally booted to the reset menu. Thanks

    Posted via the Android Central App
    skyem17 likes this.
    06-23-2015 10:11 PM
  9. Sai Karthik Ramakuru's Avatar
    Pressing the 4 buttons together worked for me ..!! Don't worry try this method. It works perfectly fine
    06-26-2015 07:49 AM
  10. Raf Walton's Avatar
    Great! Thanks for the solution. Gutted that a brand new £650 phone should be this sketchy...this early.....
    Kimie_26 likes this.
    06-27-2015 04:49 PM
  11. Ryan Wu's Avatar
    Yes!!!!!!!!! Hold all 4 buttons and it work! so happy
    06-28-2015 10:35 PM
  12. Simona Kosi's Avatar
    Thanks a lot, this advice was perfect!
    07-01-2015 03:39 PM
  13. Gina Young's Avatar
    To Soft reset and ensure you don't wipe your phone, hold the down volume key (avoid the volume up button) power and home button for 5-10 seconds.
    07-01-2015 08:10 PM
  14. LalyPerra's Avatar
    Thanks to Gina!! It didn't work with all 4 keys for some reason but it did without holding the volume up. DARN IT. I wish I had known this a couple weeks ago. My first S6 did this (shut down with charge still for no reason) and I called samsung. They had me hold all sorts of buttons and nothing worked so I had to return my TEN DAY OLD phone. And I love Costco, but trying to do a return/replacement at their Verizon kiosk is like getting a root canal.
    It's been a week and now my 2nd phone did it last night. I woke up this morning and about cried when I saw that terrible blank screen.
    I wish I knew what caused it so I could try to avoid doing whatever I must have done!! I played music, set my alarm, placed it (with 70% charge) on my nightstand. No apps were running, temp was fine, I'd done a restart in the evening just because I feel like that needs to be done on electronic devices :P Nothing crazy.
    07-02-2015 09:40 AM
  15. BejoyK's Avatar
    Thanks, that worked.
    07-02-2015 09:53 AM
  16. REDD666ROSE's Avatar
    This worked great, Turned right On. But what i want to know is WHY did my phone do this in the first place ?
    Nick600 and Patrick McCormac like this.
    07-03-2015 08:43 PM
  17. SanDiegoSacramento's Avatar
    Press and hold all 4 buttons.
    When you see options, use volume buttons to navigate, home to select.
    Do not select wipe, it will wipe your phone and you will have to start all over, unless you backed it up.

    Posted via the Android Central App
    Thank you so much!!! This got my phone turned back on. I thought it had bricked on me for no reason!!
    07-06-2015 06:14 PM
  18. Sonbol's Avatar
    This helped! Thank you for sharing. Very strange though...
    07-07-2015 04:11 PM
  19. Salma97's Avatar
    I just spent the worst 30 minutes ever, as I wass talking on the phone and about to check my a webpage i attempt to turn on my screen and it wouldnt wake up, i plugged in my charger and all and nothing, yet I was still on the call. As I was freaking out getting ready to go to tmobile i decided to look on any forums to see if any of this had happen before, and it helped me to to press all buttons after that the charging screen came up and thenI normally powered on my screen. I will still be going to tmobile or calling whoever to see what the problem was. But thank you people for saving me from an anxiety attack!
    07-09-2015 11:54 AM
  20. Neil Ivan Dimatulac's Avatar
    Thanks for the advice! It really worked on mine! what do you think is the cause of this black screen?
    07-11-2015 06:43 AM
  21. Rosie66's Avatar
    I held all 4 buttons I have a blue screen saying DOWNLOADING is this what happens. It's been like this fo nearly 10 mins also saying DO NOT TURN OFF TARGET
    07-12-2015 05:42 AM
  22. Rosie66's Avatar
    I have black screen with blue notification on. I held all 4 buttons now I have blue screen with a big down arrow saying DOWNLOADING BUT ITS BEEN LIJE THIS FOR OVER 10 mins
    07-12-2015 05:55 AM
  23. Bablo Unity's Avatar
    This is so goofy its not true. The S6 with all the hype just goes blank on you and you like have to press four buttons at once to "reboot"?? Sounds like doing the old Control Alt Delete maneuver with windows. Well I tried it and it worked but this never happens with my six times cheaper Infinix!!

    07-13-2015 05:49 PM
  24. Codrin Merlusca's Avatar
    my s6 edge do that. i press and hold all 4 buttons and hard reset. now work perfect. thx
    07-14-2015 05:35 PM
  25. Varouj Asdourian's Avatar
    Verizon just ordered my second S6. Phone keeps losing it sound and then when I try to reboot, it freezes and becomes a brick. So far, not impressed with this phone. Maybe the third time is the charm
    07-14-2015 10:58 PM
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