Why won't my Galaxy S6 turn on?

[AC Question]

I was attempting to download an app from the google play store and then my phone turned off randomly. It was at full charge when this occurred. Now the phone doesn't react to any button presses and will not turn on. It also doesn't light up in any way when plugged into the charger. What do I do?

 

[irok2000]

Press and hold all 4 buttons, volume +/-, power and home.
You will be given option to restart.
Use volume buttons to go up and down, home button to select.

Be careful, there is an option to wipe your phone too. If you have not backed it up, you will have to redo EVERYTHING.
I learned the hard way.

BTW. My S6 has died twice now, no reason.

Posted via the Android Central App

 

[irok2000]

I replied, but it does not show

Posted via the Android Central App

 

[irok2000]

Press and hold all 4 buttons.
When you see options, use volume buttons to navigate, home to select.
Do not select wipe, it will wipe your phone and you will have to start all over, unless you backed it up.

Posted via the Android Central App

 

[irok2000]

BTW My S6 has just died twice on me. No reason, pressed power button to turn screen. No sign of life after that. Had to do hard reboot. Samsung guy at Best Buy says it can happen.

Posted via the Android Central App

 

[Marty Scahill]

This recommendation worked perfectly for me!!!! Thank you for the help!

 

[ama42]

Thank you so much, this helped me get my phone on. So weird this phone is barely 3 days old...

 

[kicko]

Crazy, it just happened to me. Had a blue led light flashing Burt that was it. No buttons would react and there screen wouldn't light up. Holding all 4 buttons finally booted to the reset menu. Thanks

Posted via the Android Central App

 

[Sai Karthik Ramakuru]

Pressing the 4 buttons together worked for me ..!! Don't worry try this method. It works perfectly fine

 

[Raf Walton]

Great! Thanks for the solution. Gutted that a brand new £650 phone should be this sketchy...this early.....

 

[Ryan Wu]

Yes!!!!!!!!! Hold all 4 buttons and it work! so happy

 

[Simona Kosi]

Thanks a lot, this advice was perfect!

 

[Gina Young]

To Soft reset and ensure you don't wipe your phone, hold the down volume key (avoid the volume up button) power and home button for 5-10 seconds.​

 

[LalyPerra]

Thanks to Gina!! It didn't work with all 4 keys for some reason but it did without holding the volume up. DARN IT. I wish I had known this a couple weeks ago. My first S6 did this (shut down with charge still for no reason) and I called samsung. They had me hold all sorts of buttons and nothing worked so I had to return my TEN DAY OLD phone. And I love Costco, but trying to do a return/replacement at their Verizon kiosk is like getting a root canal.
It's been a week and now my 2nd phone did it last night. I woke up this morning and about cried when I saw that terrible blank screen.
I wish I knew what caused it so I could try to avoid doing whatever I must have done!! I played music, set my alarm, placed it (with 70% charge) on my nightstand. No apps were running, temp was fine, I'd done a restart in the evening just because I feel like that needs to be done on electronic devices Nothing crazy.

 

[BejoyK]

Thanks, that worked.

 

[REDD666ROSE]

This worked great, Turned right On. But what i want to know is WHY did my phone do this in the first place ?

 

[SanDiegoSacramento]

Press and hold all 4 buttons.
When you see options, use volume buttons to navigate, home to select.
Do not select wipe, it will wipe your phone and you will have to start all over, unless you backed it up.

Posted via the Android Central App

Thank you so much!!! This got my phone turned back on. I thought it had bricked on me for no reason!!

 

[Sonbol]

This helped! Thank you for sharing. Very strange though...

 

[Salma97]

I just spent the worst 30 minutes ever, as I wass talking on the phone and about to check my a webpage i attempt to turn on my screen and it wouldnt wake up, i plugged in my charger and all and nothing, yet I was still on the call. As I was freaking out getting ready to go to tmobile i decided to look on any forums to see if any of this had happen before, and it helped me to to press all buttons after that the charging screen came up and thenI normally powered on my screen. I will still be going to tmobile or calling whoever to see what the problem was. But thank you people for saving me from an anxiety attack!

 

[Neil Ivan Dimatulac]

Thanks for the advice! It really worked on mine! what do you think is the cause of this black screen?