Smart Switch PC Backup stuck at 95% Galaxy S5

[AC Question]

While backing up my Galaxy s5, Smart Switch PC is stuck at 95%. It says it's backing up messages but hasn't moved in a very long time. Help! Phone is NOT rooted. Current version of Smart Switch. Using a PC with Win 7.

Thanks in advance.

Matt

 

[end4ira]

I have the same problem. Did you find a solution?

Thanks!

Ari