10-29-2015 04:38 PM
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  1. AC Question's Avatar
    AC Question
    My Galaxy s6 Edge lists just over 25GB in Miscellaneous Files and keeps telling me I am running out of storage. I tried clearing out the files by going in, selecting them all, and deleting them, but even after that there are still 25GB being taken up. I also restarted the phone after doing this cleanup to make sure there was no issue with the system "realizing" that the files were deleted. None of this has solved the issue. Please help!
    10-22-2015 09:55 AM
  2. B. Diddy's Avatar
    B. Diddy
    Senior Ambassador
    Welcome to Android Central! Do you use Google Play Music? That can cache a lot of music, depending on the settings. Open Google Play Music, swipe in from the left, tap Settings>Clear Cache.
    10-22-2015 11:56 AM
  3. M_Cubed's Avatar
    M_Cubed
    Hello, no, I do not use Google Play Music. I tried clearing the cache anyhow, but that did not work. Any other suggestions?
    Thanks!
    10-27-2015 05:33 PM
  4. Javier P's Avatar
    Javier P
    Ambassador
    Moderator
    Hello, welcome to the forums!

    If you tap on misc files, do you get a list of apps with size details? If so take a screenshot of that page and post it here.
    10-27-2015 05:41 PM
  5. M_Cubed's Avatar
    M_Cubed
    Hi Javier, I'm not sure how to post a screen shot of my phone. Can you tell me how to do that? I have the screen shot saved, just not sure how to post it.
    Thanks!
    10-29-2015 01:00 PM
  6. Javier P's Avatar
    Javier P
    Ambassador
    Moderator
    Sure. Which app are you using? This guide will help you with that.

    http://forums.androidcentral.com/sho...d.php?t=413366
    [GUIDE] How To Post Screenshots on Android Central
    10-29-2015 02:19 PM
  7. M_Cubed's Avatar
    M_Cubed
    Thanks Javier, here is what I see:

    Why is there so much data in Miscellaneous Files?-misc-files-ss.jpg
    Why is there so much data in Miscellaneous Files?-misc-files-2.jpg
    10-29-2015 03:53 PM
  8. Javier P's Avatar
    Javier P
    Ambassador
    Moderator
    Those screenshots are very strange. There are no details about who's taking all that storage. Do you remember the biggest files on that list before the cleanup? Something specially big that wasn't removed completely, maybe? Just in case check in settings - apps the info about that video app first on the list.
    10-29-2015 04:21 PM
  9. Golfdriver97's Avatar
    Golfdriver97
    Ambassador Team Leader
    Welcome to the forums. Have you considered a factory reset? Something is misreporting file sizes, and a reset may help that.
    10-29-2015 04:30 PM
  10. anon8380037's Avatar
    anon8380037
    I think you can open the Miscellaneous screen, iirc.

    One possible cause with a solution for non carrier locked Samsung's is to dial *#9090# and Delete dumpstate / logcat files (2nd option on list). Safe to do if you can reach it.
    Javier P and Golfdriver97 like this.
    10-29-2015 04:32 PM
  11. anon8380037's Avatar
    anon8380037
    Also of course Samsung has it's own file explorer app : My Files.
    10-29-2015 04:38 PM
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