1. AC Question's Avatar
    Hi fellow techies! As of yesterday, I starting having a problem with what appears to be pop ups showing up randomly on my phone. It is a tiny rectangle that's about 6×1 in cm and has either a small gray x in the top right corner or a gray 'close' option, with an opt out option. It is not limited to popping up only when on a browser. It pops up even in apps and on my home screen, when all apps are closed. Tried Avast antivirus along with Advanced Mobile Care, Airpush detector, and Stopbadapp in hopes of identifying it and removing it, but to no avail...it still persists. I also opted out of ads on Google thinking that was it. Any idea what is causing this? Is it a form of Malware or Adware? How can I get rid of it?
    03-10-2016 06:50 AM
  2. Ampedidkfa's Avatar
    Suffering from the same thing. I've tried cmblock, Norton's, push detector, addonsdetecter, and something else to no avail. I've also opted out of the ads on Google. I've read this issue happened before with premium wallpapers HD. I don't have that on my phone, and to my knowledge never have. I have read that similar things have happened after app updates. I just had a whole slew of them update it could be any one of them. Please help
    03-10-2016 07:26 AM
  3. belodion's Avatar
    Try Safe Mode.

    Also, what phones are we talking about, and what versions of the OS?

    Posted via the Android Central App
    jody wilson likes this.
    03-10-2016 07:44 AM
  4. Ampedidkfa's Avatar
    I have the s6 edge I have the most recent version of Android but I run apex launcher. I've been using it for over a year
    03-10-2016 07:52 AM
  5. lowlyfme's Avatar
    I have a Galaxy Note 2. It just started yesterday. I didn't have any new apps, but deleted any I had used within the last 2 weeks and redid virus scans. Still nada.
    03-10-2016 07:57 AM
  6. lowlyfme's Avatar
    Ampedidkfa, Have you tried clicking on one of the ads and holding until the source of the link comes up. Idk much about computers or phones, but when I did this, I've noticed there is doubleclick in the link, which if I'm not mistaken is a form of malware/virus. I still haven't found an app to remove it...but this virus sounds like what we're experiencing.
    03-10-2016 08:44 AM
  7. Ampedidkfa's Avatar
    It takes me to tracker.PRC.something. when I googled it yesterday it said the culprit was live wallpapers HD. I've never had the app. There were claims also that people had the app for a while with no ads. They thought it might have had to do with an update
    03-10-2016 09:04 AM
  8. ElHacka's Avatar
    Also having the same issue. I did a factory reset recently and reinstalled all my previous apps. Some days later, I start seeing a small rectangular box keeps popping up on my screens, in apps and on the home screen, just as described, with OptOut written below. Downloaded all the malware removers I can get my hands on but no avail.
    10-04-2016 04:07 AM
  9. Charlie24000000's Avatar
    It's Google. If your signed in to a Google account then you get those ads. Go to Google in your settings and make the changes there.
    05-25-2017 01:45 AM
  10. Gordon Franklin Terry's Avatar
    I signed into Google to make the changes and it still doesn't help. Opt out ads from tracker are still appearing
    06-01-2017 03:13 AM
  11. meangirl1982's Avatar
    Did anyone figure this out? Having same problem out of nowhere on my LG V10. Very frustrating!
    10-31-2017 04:31 PM
  12. rttkw's Avatar
    Has anyone figured this out yet? I too am having the same problems. I've used various antivirus programs, Norton is installed on the device. My google account is opted out of adds. I've done a factory reset. Can't get rid of this thing.

    Tiny OptOut in bottom corner and every few minutes an add pops up even if all apps are closed. It is not app specific.

    Acer Iconia B1-770
    Android 5.0.1
    11-01-2017 02:24 PM
  13. Sardaukar857's Avatar
    Anyone figure this out yet? It showed up on my phone 1-2 weeks ago. I really want to get rid of it because it is obnoxious and I know some smarmy and intrusive advertising company is making money off of my phone with it.
    11-17-2017 02:12 AM
  14. belodion's Avatar
    I’ve still had no feedback about my Safe Mode suggestion in the 20 months of having suggested it, so I can’t go any further. That’s what I’d still suggest first.
    Also, @Charlie24000000 figured it out 6 months ago, one possible fix at least.
    11-17-2017 06:42 AM
  15. Tdubcowboy's Avatar
    Are you suggesting to try I'm Safe Mode and see if the opt-out ads stop? Then what would you suggest? I will give it a shot, this garbage has taken over my phone with stupid ads at random times. If charlie2000 has the correct answer why is it just starting when I have been signed I to Google for years, literally.
    11-20-2017 11:22 AM
  16. belodion's Avatar
    Yes, Safe Mode would be a good place to start. By disabling third-party apps, it tells you whether one of those is causing the trouble. My suggestion in that case would be to get rid of it.
    11-20-2017 11:41 AM
  17. Burnt to4st's Avatar
    I'm having the same problem ( I have an lg g6) it'd I choose to opt out it sends me to this site.
    Opt-out of mobile recommendations

    Has me download an opt out app which only gives you 2 options which are to opt out or not I chose opt out it says I have and then after some time I still have the ads pop up. Anybody figure this out yet?
    12-08-2017 06:12 PM
  18. belodion's Avatar
    Well, I've STILL had no feedback about my Safe Mode suggestion. For all I know, that may be the answer. So may @Charlie24000000's, for some people at least.
    12-08-2017 07:02 PM
  19. Rukbat's Avatar
    opting out is just a way for the sender to find out if the popup got to a real device. If you opt out in a popup that came by email, you verified your email address. If you opt out of a popup that came via your IP address, you just verified that there's a computer at that address. Etc. Don't opt out, just hit the back button to get out of the popup.
    belodion and SR45 like this.
    12-08-2017 10:21 PM
  20. MRe Twitch's Avatar
    Anyone figured this out yet? As in a proper fix not a work around (like using safe mode, sorry that's not a fix, that's a temp work around). Tried a bunch of antivirus and anti-malware apps but still happening. The ads are not coming from google so changing the Google settings in the phone setting does nothing. I'm on a Google pixel xl
    12-09-2017 05:40 PM
  21. belodion's Avatar
    Anyone figured this out yet? As in a proper fix not a work around (like using safe mode, sorry that's not a fix, that's a temp work around). Tried a bunch of antivirus and anti-malware apps but still happening. The ads are not coming from google so changing the Google settings in the phone setting does nothing. I'm on a Google pixel xl
    The point about Safe Mode is that serves as a diagnostic. If the trouble stops, you then have to find the third-party app responsible and deal with it appropriately. You're not meant to just stay in Safe Mode.
    If the trouble doesn't stop, then a third-party app is not responsible.
    ManiacJoe likes this.
    12-09-2017 06:05 PM
  22. Bellum19's Avatar
    Hi,

    Ok so it seems I have had the same issue as posted. Out of no where without even downloading any new apps, files, email attachments in recent days, I started having ads pop up on my home screen and in other apps. A small "Opt-Out" button was overlayed on my screen on the bottom left side.

    Note- My system resources also spiked dramatically when I first started having ads. Slowing down my phone as a whole.

    No anti-virus programs that I have used have picked up anything.

    Safe mode did verify that the ads are coming from a third party app.

    I deleted multiple apps from my device until the overlay disappeared and I have stopped receiving any ads.

    Without knowing for sure on what app was causing it, it seems like it was an old "video to audio" app I didn't use anymore.

    Also I recommend making sure any google email accounts do NOT automatically download file attachments when the email is opened. For what ever reason that is set to default. Simply go into account settings to change it.

    Phone: Galaxy S6
    Android

    Hope this helps,
    -Nick
    MRe Twitch, belodion and ManiacJoe like this.
    12-10-2017 12:14 AM
  23. Frank Milby's Avatar
    Here's what i did to get rid of 'consumercare-optout.com' ads that shows on my android phone. First i did uninstall the HD Wallpaper apps, nothing happen the ads still showing up.
    Then i uninstalled these 3 programs 'paid apps gone free', 'find a way addictive puzzle' and nostalgic sliding puzzle game. I don't know which one of the 3 is the culprit but the ads never shows up.
    belodion and ManiacJoe like this.
    12-10-2017 05:49 AM
  24. belodion's Avatar
    Thank you for the feedback @Bellum19 and @Frank Milby. Welcome as new members.
    ManiacJoe likes this.
    12-10-2017 10:57 AM
  25. rodriguesisac's Avatar
    Entrei aqui para resolver um problema relacionado a um malwere, mas como tudo está em inglês, e eu não tenho intimidade com o idioma, gostaria de receber orientação em português.
    Obrigado.
    12-10-2017 07:42 PM
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