My phone won't let me use the media's control volume...

[AC Question]

So for a while now, anytime I try to turn up my video or game, or any volume, all that shows is the call volume...what do I do for a trackfone Alcatel One Touchz

 

[B. Diddy]

Welcome to Android Central! Is the video or game actively playing audio? If nothing is actively playing, the volume button usually defaults to adjusting your Ringtone volume.