My phone says there is data but doesnt work

[AC Question]

Okay I can't find anything on Google about the issue I am having with this phone...
Its an LGG4

My data says it's working and recvivng signal but it doesn't really work I can't open youtube or anything else that requires data, sometimes I'll get notifications but once I click them thats when the data stops out of no where. And when I called my phone provider they said there was nothing wrong with my data and that the reception is fine.
So I don't know why it's not working on the phone.
My boyfriend thinks it could be the data attenna.
And when i turn my wifi on you tube works and everything else.

 

[belodion]

Yes, possibly, or a badly-seated SIM or faulty SIM reader.

 

[jasonandrews25788]

Hey, you can actually install apps that'll provide you information about the network you are connected to. That way you can see if something is wrong with either the Wi-Fi network or the mobile/cellular network that you are connected to. I tried searching for those apps now using this link https://forums.androidcentral.com/e...twork+Signal+Info&c=apps&hl=en&token=-XYvAxOj

hope this helps,