1. AC Question's Avatar
    I clicked on my game, and my phone froze. I have a kyocera hydro view. I tried to go to home and a lock with an ! exclamation point inside popped up. I can't unlock the screen, and so I can't shut off the phone. I can't take the battery out. I couldn't even answer an incoming call. What do i do?
    10-30-2016 03:37 PM
  2. Rukbat's Avatar
    Bring the phone to a good repair shop. At the very least it has to be taken apart and have the battery unplugged.
    10-30-2016 05:07 PM
  3. B. Diddy's Avatar
    Welcome to Android Central! You can usually force a shutdown by pressing and holding Power for about 15-20 seconds. Then try powering on normally again.
    10-31-2016 02:00 AM

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