1. AC Question's Avatar
    After contacting itv, I was told I need 4.4 version.
    Mine is 4.1.2
    All updates are done.
    What can I do?
    I can watch BBC iplayer and All4, no problem
    01-22-2017 11:13 AM
  2. sfoLAX's Avatar
    Welcome to Android Central.

    What device do you have.

    The current app version is 6.0.0.
    Their Play Store page states it's compatible with Android 4.1 and up.

    Do you have a tablet?

    It works on my cheap Moto G.

    Did you download directly from the Play Store hence no device compatibility issues showed up.

    I don't know what happens on your screen. On selecting a show you can elect to play over mobile data instead of wifi.

    All I can recommend is emailing their support address on Play Store.

    Other reviewers there had some difficulties.
    01-22-2017 02:58 PM
  3. sfoLAX's Avatar
    Hi. You posted again that you have a Galaxy Tab 10" on 4.1.
    You can sign up easily to continue a thread here:

    Are you sure you are not on the old ITV Player. If not then tablets may need higher than 4.1 to be compatible, but I don't know how it's on your tablet unless you haven't used it in a while and the app changed.

    Have you tried itvhubhelp at itv dot com

    There is some very good information on the help page here: ITV Help
    so if you are not in the UK that may be the issue, for one.
    Your providers IP address may be a cause that could be rectified I think. have a look at the page.

    Have you tried the TV Catchup app for live TV? Again you might have the same issue, I don't know.

    Welcome to Android Central.
    Javier P likes this.
    01-23-2017 10:43 AM

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