05-10-2017 11:12 AM
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  1. AC Question's Avatar
    AC Question
    I click on update software nothing happen and when I try to open the "secure Folder" icon it shows me the message "secure folder can not be set up because unauthorized software was installed on this device".
    04-03-2017 01:56 AM
  2. B. Diddy's Avatar
    B. Diddy
    Senior Ambassador
    Welcome to Android Central! Are you trying to download and install a system update being pushed to your phone over the air?

    Did you or someone else root the phone and install a custom ROM?
    04-03-2017 11:09 PM
  3. caasim's Avatar
    caasim
    Originally Posted by B. Diddy
    Welcome to Android Central! Are you trying to download and install a system update being pushed to your phone over the air?

    Did you or someone else root the phone and install a custom ROM?
    i cant install updates on my galaxy j2 prime the message says "processing failed" what i can do pls?
    05-10-2017 01:43 AM
  4. B. Diddy's Avatar
    B. Diddy
    Senior Ambassador
    Welcome to Android Central! Maybe you can answer those questions that you quoted from me first? It always helps to include more details.
    05-10-2017 11:12 AM
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